Customer Service Voice Associate

3 weeks ago


Pune, Maharashtra, India WNS Global Services Full time

Job Title: Customer Service Voice Associate - India - Operations Role

About the Role: We are seeking a skilled Customer Service Voice Associate to join our team at WNS Global Services in India. The role involves handling travel-related calls for bookings, reservations, cancellations, baggage, and other similar tasks.

Key Responsibilities:

  1. Handling customer calls and providing solutions as per process guidelines
  2. Understanding customer queries and demonstrating empathy while providing customer support
  3. Providing language support in French

Requirements:

  • Graduate/Undergraduate degree
  • Freshers welcome
  • Ability to work in a 24x7 environment


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