Voice Process Associate

3 weeks ago


Pune, Maharashtra, India The Next Up Solutions Full time

About The Role: We are seeking a skilled Voice Process Associate to join our team at The Next Up Solutions.

Key Responsibilities:

Handle inbound calls from customers with a high level of fluency in English.

Respond to customer queries and provide accurate information in a timely manner.

Demonstrate excellent communication and interpersonal skills to build strong relationships with customers.

Meet performance targets and adhere to quality standards.

Requirements:

High School Certificate or Graduate degree with a strong focus on communication skills.

Proficient in English language with a minimum of 8 out of 10 fluency levels.

Ability to work in rotational shifts and adapt to changing situations.

Strong conflict resolution and problem-solving skills.

What We Offer:

Competitive compensation package with CTC of ₹16,287 for Full-time and ₹11,490 for Part-time employment.

Opportunities for growth and development within the company.

A supportive and collaborative work environment.



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