Voice Process Associate
3 weeks ago
About The Role: We are seeking a skilled Voice Process Associate to join our team at The Next Up Solutions.
Key Responsibilities:
• Handle inbound calls from customers with a high level of fluency in English.
• Respond to customer queries and provide accurate information in a timely manner.
• Demonstrate excellent communication and interpersonal skills to build strong relationships with customers.
• Meet performance targets and adhere to quality standards.
Requirements:
• High School Certificate or Graduate degree with a strong focus on communication skills.
• Proficient in English language with a minimum of 8 out of 10 fluency levels.
• Ability to work in rotational shifts and adapt to changing situations.
• Strong conflict resolution and problem-solving skills.
What We Offer:
• Competitive compensation package with CTC of ₹16,287 for Full-time and ₹11,490 for Part-time employment.
• Opportunities for growth and development within the company.
• A supportive and collaborative work environment.
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