Customer Service Representative: BPO Voice Process

5 days ago


Pune, Maharashtra, India Pradeep Tech Services Full time

Customer Service Role

At Pradeep Tech Services, our BPO voice process team is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries and resolving their issues in a timely and professional manner.

Key Responsibilities

  1. Respond to customer calls and emails in a courteous and professional manner.
  2. Resolve customer complaints and issues in a fair and timely manner.
  3. Work closely with the team to achieve customer satisfaction goals.
  4. Participate in training and development programs to improve customer service skills.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.


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