Customer Service Representative: BPO Voice Process
5 days ago
Customer Service Role
At Pradeep Tech Services, our BPO voice process team is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries and resolving their issues in a timely and professional manner.
Key Responsibilities
- Respond to customer calls and emails in a courteous and professional manner.
- Resolve customer complaints and issues in a fair and timely manner.
- Work closely with the team to achieve customer satisfaction goals.
- Participate in training and development programs to improve customer service skills.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred.
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