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Customer Service Representative

1 month ago

Pune, Maharashtra, India WNS Global Services Full time
Job Title: Associate/Sr. Associate

Job Summary:

We are seeking a highly motivated and customer-focused Associate/Sr. Associate to join our team at WNS Global Services. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Handle customer queries in a professional and courteous manner.
  • Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
  • Assist customers with product or service-related questions, account inquiries, and other requests.
  • Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
  • Document customer interactions and update customer records with accurate information.
  • Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
  • Upsell and cross-sell products or services based on process requirements.
  • Perform all duties within team and personal targets.
  • Work in a 24/7 environment, including night shifts, as required.

Qualifications:

A graduate degree is required for this role.

Additional Information:

This role involves working night shifts and rotational shifts.