Customer Experience Associate
3 weeks ago
This position is a key component of our customer support team. As a Customer Service Associate, you will be responsible for ensuring timely delivery of reports and databases, maintaining high-quality deliverables, and providing exceptional customer experiences.
Main Responsibilities:
- Report and database management
- Deliverables coordination and quality assurance
- Critical issue resolution and data troubleshooting
- Collaboration with cross-functional teams to drive customer satisfaction
Requirements:
- Master's degree with preference to Marketing or related field
- Analytical skills and aptitude for data and operational processes
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Proficiency in tools like R/ Python/ Excel Macros
What We Offer:
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NielsenIQ:
NielsenIQ is the world's leading consumer intelligence company, delivering comprehensive consumer insights and advanced analytics through state-of-the-art platforms. We combine market knowledge with data-driven insights to help businesses grow and thrive in today's fast-paced market.
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