Customer Support Team Leader
3 weeks ago
About AmberStudent
As a rapidly growing company with a 35x growth rate, AmberStudent is building a future that is limitless. With over 80 million students worldwide relying on us, we are redefining the experience of a student moving abroad and making it accessible and hassle-free.
Job Title: Sr. Manager - Customer Support
Job Description:
We are seeking a skilled and experienced Sr. Manager - Customer Support to lead our customer support team. The ideal candidate will have a proven track record of managing teams, identifying trends, and evolving best practices to drive customer satisfaction and process improvement.
Key Responsibilities:
• Manage a team of customer support managers and associates to ensure high-quality customer service.
• Develop and implement strategies to improve customer satisfaction and process efficiency.
• Analyze performance reports to identify areas for improvement and optimize processes.
• Collaborate with cross-functional teams to drive productivity and team motivation.
• Plan and manage team resources to achieve goals and objectives.
Requirements:
• 5+ years of work experience in Customer Support and leadership roles.
• Excellent people management experience with a team of 30+ customer support rockstars.
• Proficiency in Customer Relationship Management tools and analytics software.
• Strong problem-solving skills and business acumen.
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