Customer Support Team Leader

3 weeks ago


Pune, Maharashtra, India Hiring India Recruitment Full time

About AmberStudent

As a rapidly growing company with a 35x growth rate, AmberStudent is building a future that is limitless. With over 80 million students worldwide relying on us, we are redefining the experience of a student moving abroad and making it accessible and hassle-free.

Job Title: Sr. Manager - Customer Support

Job Description:

We are seeking a skilled and experienced Sr. Manager - Customer Support to lead our customer support team. The ideal candidate will have a proven track record of managing teams, identifying trends, and evolving best practices to drive customer satisfaction and process improvement.

Key Responsibilities:

• Manage a team of customer support managers and associates to ensure high-quality customer service.

• Develop and implement strategies to improve customer satisfaction and process efficiency.

• Analyze performance reports to identify areas for improvement and optimize processes.

• Collaborate with cross-functional teams to drive productivity and team motivation.

• Plan and manage team resources to achieve goals and objectives.

Requirements:

• 5+ years of work experience in Customer Support and leadership roles.

• Excellent people management experience with a team of 30+ customer support rockstars.

• Proficiency in Customer Relationship Management tools and analytics software.

• Strong problem-solving skills and business acumen.



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