Customer Service Team Manager

2 weeks ago


Pune, Maharashtra, India Etraveli Group Full time

About Etraveli Group

Etraveli Group is a leading company for tech solutions and fulfillment capabilities in the online sales of flights. We strive to make the world smaller for our customers and bigger for our people. Our diverse team of passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.

The Role

We're seeking a dynamic Team Leader to guide and inspire our dedicated Customer Services team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. The successful candidate will be responsible for team development, supporting team members in their daily tasks, delivering training on the job, and evaluating team performance.

Key Responsibilities

  • Develop and implement strategies to improve team performance and customer satisfaction.
  • Support team members in their daily tasks and provide guidance and training as needed.
  • Evaluate team performance and provide constructive feedback.
  • Identify and address areas for improvement in team processes and procedures.
  • Collaborate with other departments to ensure seamless communication and coordination.

What We Offer

As a Team Leader at Etraveli Group, you will have the opportunity to work with a talented and diverse team, develop your leadership skills, and contribute to the company's mission to make the world smaller for our customers and bigger for our people.

Requirements

  • Minimum 2 years of team handling experience in the travel industry.
  • Minimum 2 years of experience in GDS (Sabre, Amadeus, or Galileo).
  • Windows, MS Office, Google Applications (expert).
  • Fluent in English - any additional language will be considered a plus.
  • Team player with excellent communication skills.


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