Vice President, Production Services Support Leader

3 weeks ago


Pune, Maharashtra, India BNY Full time

Job Title: Vice President, Production Services Support Leader

Description:

BNY is seeking a highly skilled Vice President, Production Services Support Leader to join our team. In this role, you will be responsible for leading a team of technical support professionals, ensuring the delivery of high-quality support services to our customers.

Key Responsibilities:

  • Leadership: Lead a team of technical support professionals, providing guidance and direction to ensure the delivery of high-quality support services.
  • Ticket Management: Manage and resolve technical incidents and inquiries, utilizing your expertise in DPG tools, databases, and operating systems.
  • Process Improvement: Continuously improve support processes and procedures, identifying areas for improvement and implementing changes to enhance the support experience.
  • Collaboration: Collaborate with cross-functional teams, including development, operations, and quality assurance, to ensure seamless support services.

About BNY:

BNY is a leading global financial services company, committed to empowering our employees to grow and succeed. Our culture speaks for itself, with awards such as America's Most Innovative Companies, Fortune 2024, and World's Most Admired Companies, Fortune 2024.



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