Customer Support Specialist
7 days ago
Company Overview: IGT Solutions is a leading provider of customer-centric solutions, dedicated to delivering exceptional service experiences.
Salary: ₹21,000 (Net Take Home Monthly)
Job Description:
We are seeking an experienced Customer Support Specialist to join our team in Pune. As a key member of our customer care team, you will be responsible for providing top-notch support to our clients via email and phone calls.
Key Responsibilities:
- Deliver exemplary customer service via emails and phone calls
- Answer emails and manage outgoing voice phone calls from/to world leading airlines customers
- Provide customer service support for queries related to flight changes or cancellations, lost baggage, claims
Requirements:
To succeed in this role, you will need:
- Excellent writing and speaking skills in English (C1 level) is mandatory and English is required on a B2 level
- A customer-centric mindset with a strong dedication to delivering exceptional service
- Analytical and creative problem-solving abilities to resolve customer issues effectively
- Ability to understand and empathize with customers' needs and concerns
Benefits:
- 5 Days Working Overtime Paid Incentive Upto Rs.8000/- Referral Bonus Cab Facility * Chargable during Day Shift 9 Hours including Break Hours
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