Customer Support Consultant
1 week ago
About Us
Codeology Talent Pool is a global leader in customer experience services, delivering exceptional support across various industries.
We are passionate about innovation, diversity, and creating an inclusive work environment for our team members. Our vibrant office in Pune offers opportunities for growth and career advancement.
The Role
We are seeking a skilled Help Desk Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring customers receive exceptional service, handling queries, resolving issues, and providing product or service-related information.
Key Responsibilities
- Provide excellent customer support via phone, email, and chat.
- Address customer inquiries and resolve issues in a timely and professional manner.
- Understand customer needs and provide accurate information and solutions.
- Escalate unresolved issues to appropriate teams when necessary.
- Maintain records of customer interactions, transactions, and feedback.
- Contribute to team performance and support business goals.
What We Offer
Competitive salary range: ₹32,000 - ₹42,000 per month, based on experience and qualifications.
Vibrant, dynamic, and supportive work environment.
Opportunities for growth and professional development within a global company.
Comprehensive training to enhance your customer service skills.
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