Customer Support Leadership Role

1 week ago


Pune, Maharashtra, India 6sense Full time
Revolutionize Customer Experience as a 6sense Customer Support Manager

We are seeking an exceptional Customer Support Manager to join our team at 6sense, a cutting-edge sales and marketing platform that's revolutionizing the way B2B organizations create revenue.

The ideal candidate will be passionate about delivering outstanding customer experiences, highly organized, and capable of motivating and inspiring a team to excel. As a key member of our customer support team, you will play a crucial role in ensuring that our customers receive prompt and effective assistance with their inquiries, concerns, and technical issues.

About the Role:
  • Lead and manage the daily operations of our customer support team, ensuring seamless execution and high levels of customer satisfaction.
  • Develop and implement customer support policies, procedures, and standards to drive consistent service delivery and continuous improvement.
  • Collaborate with cross-functional teams, including Product and Engineering, to provide customer feedback and insights for product development and enhancement.
  • Stay up-to-date on industry trends and best practices in customer support, implementing innovative approaches to enhance the customer experience.
About You:
  • 3+ years of Manager experience required, preferably in a SaaS environment.
  • 5+ years of Customer Support experience, with a proven track record of success in leading high-performing teams.
  • Customer-service oriented mindset, strong leadership skills, and excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment, adapt to changing priorities, and make decisions under pressure.
Benefits:

At 6sense, we offer a comprehensive benefits package, including competitive salaries, generous paid time-off, health coverage, and opportunities for growth and professional development. We believe in fostering a culture of innovation, collaboration, and employee well-being.

$120,000 - $180,000 per year, depending on location and experience.



  • Pune, Maharashtra, India TransPerfect Full time

    Job OverviewWe are seeking a highly motivated Senior Manager to lead our Business Operations team. This is an excellent opportunity for a driven individual to take on a senior leadership role and drive business growth.About the RoleThis key position will be responsible for driving the operations team's revenue growth, ensuring KPIs and billable targets are...


  • Pune, Maharashtra, India LotusFlare Full time

    Job DescriptionA technical support lead position has become available at LotusFlare, offering a unique chance for skilled professionals to take on a leadership role and drive the team's success. This challenging opportunity is ideal for individuals with experience in tech support, seeking to leverage their expertise and develop their leadership skills.About...


  • Pune, Maharashtra, India The Lubrizol Corporation Full time

    About The Lubrizol CorporationWe are a multinational company with over 90 years of experience in delivering innovative solutions. Our passion for safety, sustainability, and ethics drives our success, not only for us but also for our employees, customers, and communities.Job SummaryWe are seeking an experienced Global Safety Systems Manager to lead the...


  • Pune, Maharashtra, India Vertiv Full time

    Job DescriptionAt Vertiv, we're looking for a skilled Marketing Project Manager to join our Customer Insight Global center of excellence team. As a pivotal member of our team, you'll oversee various strategic and key marketing projects from initiation to completion, collaborating with cross-functional teams, stakeholders, and external vendors to ensure...


  • Pune, Maharashtra, India NICE Full time

    Job DescriptionWe are seeking a seasoned Director of Cloud Services to lead our cloud delivery and support teams. As the market leader, every day at NICE is a chance to learn and grow.The successful candidate will oversee the delivery and support of our cloud platforms to Public Safety and Justice end users across the globe. The role requires experience in...


  • Pune, Maharashtra, India NICE Full time

    About NICENICE is a leading global company that empowers organizations to excel in their challenges and push the boundaries of innovation.Job SummaryWe are seeking an experienced Product Specialist Leader to join our team, driving product strategy and execution while fostering collaboration between R&D and external functions.About the RoleDefine and...


  • Pune, Maharashtra, India NICE Full time

    We are seeking a highly experienced Director, Cloud Operations to lead our cloud delivery and support teams globally. This is an exciting opportunity for a talented professional with a proven track record of success in leading large-scale cloud operations teams.Job Description:The Director, Cloud Operations will be responsible for overseeing the delivery and...


  • Pune, Maharashtra, India Mastercard Full time

    Role OverviewMastercard is seeking a seasoned software engineering leader to join our B2B Commercial Solutions team. As Manager, Software Engineering, you will be responsible for leading 2+ teams of engineers in building, enhancing, and supporting multiple applications/services that deliver internal or market-facing products, platforms, or product...


  • Pune, Maharashtra, India Smith+Nephew Full time

    Senior Global Customer Care Leader OpportunityWe are seeking a seasoned customer care professional to lead our global team, focusing on delivering exceptional service and support to our customers.About the Role:As a senior leader, you will be responsible for developing and implementing strategies to drive business growth, improve operational efficiency, and...


  • Pune, Maharashtra, India Allianz Full time

    Company OverviewAllianz, a leading global financial services company, is committed to providing innovative solutions to its customers.Salary InformationWe offer an estimated salary of $110,000 per annum for this position, reflecting the company's commitment to attracting and retaining top talent in the field of accounting.Job DescriptionThis Team Manager...


  • Pune, Maharashtra, India TransPerfect Full time

    About the PositionWe are seeking a highly motivated and experienced Clinical Business Operations Manager to join our team at TransPerfect Life Sciences Solutions.As a Clinical Business Operations Manager, you will be responsible for driving the clinical operations team's revenue growth while ensuring operational efficiency and high-quality deliverables.You...


  • Pune, Maharashtra, India Tata Motors Full time

    Electrical & Electronics Buyer Role Overview We are seeking a highly skilled Electrical & Electronics Buyer to join our team at Tata Motors. The successful candidate will be responsible for sourcing and purchasing Electrical & Electronics commodities, including battery cables, sensors, relays, and other electronic parts. Key Responsibilities Source...


  • Pune, Maharashtra, India Tata Motors Full time

    Job SummaryWe are seeking an experienced Senior Manager to lead our Powertrain development team. This role involves collaborating with suppliers to develop new parts for engines and drivelines, ensuring quality and timely delivery.About the RoleThis position requires a strong understanding of APQP processes and experience in managing cross-functional teams....


  • Pune, Maharashtra, India ADCI - Maharashtra Full time

    About the RoleAs a Leadership Development Specialist for Customer Service at ADCI - Maharashtra, you will be responsible for implementing our strategy and roadmap on developing Amazon's Customer Service leaders in APAC. This is an exciting opportunity to work with senior leaders and stakeholders to create a comprehensive leadership development program...


  • Pune, Maharashtra, India Allianz Full time

    About the Opportunity:Allianz seeks a highly skilled and experienced Deputy Manager to join our team. This is an exciting opportunity for someone who can take on leadership responsibilities and contribute to the company's growth.Job Responsibilities:The successful candidate will be responsible for managing day-to-day operations, leading teams, and ensuring...


  • Pune, Maharashtra, India SLK Full time

    About SLKSLK is a global technology services provider with over 20 years of experience. We bring AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership.We champion diversity and inclusion, valuing the unique perspectives and talents each individual brings. Our goal is...


  • Pune, Maharashtra, India Hiring India Recruitment Full time

    About AmberStudentAmberStudent is a global student housing marketplace that has grown rapidly, with over 80 million students worldwide relying on us to find and secure full-time housing near their desired locations.Job Title: Sr. Manager - Customer SupportAbout the RoleWe are seeking a Sr. Manager - Customer Support to lead our customer support team. The...


  • Pune, Maharashtra, India Blades of Glory Full time

    Blades of Glory, a renowned cricket museum in Pune, is seeking an exceptional individual to fill the position of Senior Manager. This full-time on-site role offers a unique opportunity to oversee day-to-day operations, curate exhibits, and manage staff, ensuring the museum's continued success.About the RoleThe successful candidate will be responsible for...


  • Pune, Maharashtra, India Dana Incorporated Full time

    Job SummaryWe are seeking a highly experienced Finance Manager to join our team at Dana Incorporated in Hinjewadi, Pune. This is a fantastic opportunity for an ambitious professional to take on a leadership role and drive financial growth and success.About the RoleAs a Finance Manager, you will be responsible for overseeing all financial aspects of the...


  • Pune, Maharashtra, India SUROJ BUILDCON PVT. LTD. Full time

    About SUROJ BUILDCON PVT. LTD.SUROJ BUILDCON PVT. LTD. is a forward-thinking organization that values excellence and innovation in every aspect of its operations. We are committed to delivering exceptional results and providing unparalleled support to our leadership team.Job Summary:We are seeking an experienced and highly skilled Administrative Support...