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Building Services Support Consultant Expert
1 week ago
We are seeking an experienced Building Services Support Consultant to join our team at IES Ltd. in the UK. As a key member of our customer support team, you will provide direct high-quality guidance to our global user base, helping them to effectively use our software products to meet project goals and deadlines.
Your primary responsibility will be to assist users with troubleshooting and diagnosis of model issues, as well as advising on modelling questions related to software usage and industry knowledge. You will also contribute to the quality of assistance provided by the company through Knowledge Base Content, User Guides reviews, and other proactive guidance.
In addition to your technical expertise, you will represent users to our development team product strategy groups, liaising with users to capture details of errors, collecting and commenting on user feedback, and presenting usability issues for consideration in future developments.
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits including private health care, enhanced family leave, and flexible working options.
Required Skills and Qualifications- Excellent communication skills; written and verbal
- Educated to degree level in engineering discipline or related field
- Experience using Virtual Environment (highly desired) or other building simulation software
- Interest or experience in building physics and principles of HVAC modelling (desired)
- Experience of working in a customer services or customer-focused environment, ideally where have communicated directly with customers (desired)
We value diversity and inclusion, and we are committed to removing any barriers for candidates applying for our jobs. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment.
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