Building Services Expert
2 days ago
We are seeking an experienced Building Services Expert to join our team at IES Ltd. in the UK.
Estimated Salary:£40,000 - £60,000 per annum, depending on experience.
About the RoleThis is a challenging opportunity for a highly skilled and motivated individual to provide expert guidance to our global user base, supporting their effective use of our software products to meet project goals and deadlines.
The successful candidate will have the opportunity to work with different departments within IES and receive comprehensive training to develop their skills with both existing and new products and services.
- Provide direct high-quality support via email or telephone to customers.
- Assist users with troubleshooting and diagnosis of model issues.
- Advise customers on modelling questions related to software usage and industry knowledge.
- Contribute to quality assistance provided by the company through Knowledge Base Content, User Guides reviews, and proactive guidance.
- Represent users to the company and development team product strategy groups, including liaising with users to capture details of errors, collecting and commenting on user feedback, and presenting usability issues for consideration in future developments.
- Work with the Support team to ensure knowledge and skills are shared effectively, involving learning from others as well as providing guidance.
- Participate in formal training on new software features, products, and company services on an ongoing basis.
- Harness the expert guidance and advice of our world-class development and consultancy teams, gaining advanced understanding of our software features, industry, and regulatory updates.
At IES Ltd., we have been working in Climate Tech for 30 years, driven by the moral imperative to fight against climate change. We value People, Purpose, and Innovation, offering a flexible and supportive working environment and the chance to collaborate with a diverse team of passionate individuals worldwide.
Our mission is to contribute to preserving the earth's natural resources for future generations by reducing carbon emissions in the built environment. IES is at the forefront of cutting-edge technology in the Climate Tech sector, expanding our portfolio with innovative solutions to tackle the built environment at any scale.
RequirementsWe seek a professional with:
- Excellent communication skills, both written and verbal.
- An engineering degree or related field.
- Experience using Virtual Environment (highly desired) or other building simulation software.
- A strong interest or experience in building physics and HVAC modelling principles (desired).
- A background in customer services or a customer-focused environment, with experience communicating directly with customers (desired).
- The ability to collaborate with software users to enable them to achieve project deadlines and utilize software to its full potential to realize goals.
- The capacity to work independently while summarizing and reporting to the team to contribute to the collective knowledge of team activities.
- The enthusiasm to take responsibility for own work and ensure every task is completed to the highest standard while managing multiple tasks simultaneously.
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