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CRM Professional

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Mumbai, Maharashtra, India beBeeCrm Full time ₹ 8,00,000 - ₹ 12,10,000
Job Title

This is a unique and challenging opportunity to leverage your expertise as a CRM professional to drive customer engagement, retention, and revenue growth. The ideal candidate will have a strong understanding of CRM platforms, workflow automation, and data-driven decision making.

">Key Responsibilities
  • Crm Platform Management & Optimization: Configure, manage, and continuously improve crm functionalities to align with organizational objectives.
  • Data Integrity & Crm Hygiene: Ensure accurate, updated, de-duplicated, and secure customer and lead data. Implement quality control measures across the crm.
  • Lead Management & Automation: Establish efficient processes for capturing leads, tracking interactions, assigning leads using crm automation and scoring features, and nurturing them through the sales funnel.
  • Cross-Functional Coordination: Collaborate with sales, marketing, and support teams to align crm campaigns, lead routing, and customer interaction strategies. Act as the go-to resource for crm guidance.
  • Training & Support: Train internal users on best practices for using the crm. Offer ongoing troubleshooting and support to ensure full platform adoption.
  • Reporting & Analytics: Monitor crm kpis like lead conversion, retention rates, email open rates, and customer lifetime value. Turn crm data into actionable insights and reports for leadership.
  • Customer Journey Strategy: Develop customer journey maps and targeted campaigns (e.g., drip email, personalized content) using behavior tracking and scoring mechanisms.
  • Compliance & Security: Ensure crm operations comply with data privacy regulations (e.g., gdpr) and internal security best practices.
Required Qualifications & Skills
  • Bachelor's degree in marketing, Business, IT, or related field.
  • 2–4+ years of experience managing crms or sales operations; experience with LeadSquared is a strong advantage.
  • Proficiency in crm platforms and workflow automation; familiarity with LeadSquared is highly preferred.
  • Strong analytical and data-driven decision-making ability.
  • Excellent communication, training, and cross-team collaboration skills.
  • Detail-oriented, organized, and process-driven with the ability to manage multiple initiatives in a fast-paced environment.