CRM Executive

19 hours ago

Mumbai, Maharashtra, India beBeeCustomerRelationshipManagement Full time ₹ 1,50,000 - ₹ 28,00,000
Job Opportunity

We are seeking a highly motivated professional to fill the role of Executive - CRM in our India office. This position is ideal for candidates with 0-5 years of experience who are passionate about building and maintaining strong customer relationships.

About the Role

This key position will play a crucial part in enhancing customer experiences and driving business growth through effective CRM strategies.

Duties and Responsibilities
  • Manage and analyze customer data to improve customer relationship management strategies.
  • Assist in the development and implementation of CRM processes and workflows.
  • Support the sales and marketing teams in using CRM tools effectively.
  • Maintain accurate and up-to-date customer records.
  • Generate reports and insights to guide decision-making and strategy.
  • Coordinate with other departments to ensure seamless customer experience.
  • Provide training and support to team members on CRM software and practices.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
  • Strong analytical skills to interpret customer data and market trends.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Detail-oriented with strong organizational skills.
  • Problem-solving mindset with a focus on customer satisfaction.

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