Commercial Excellence CRM Analyst

2 weeks ago

Mumbai, Maharashtra, India CIRCOR International, Inc. Full time
Job Description

Principal Activities (in order of importance)

- Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM.
- Configure CRM as per agreed strategy and drive to accelerate its usage across business.
- Responsible for Master Data Management (MDM) within CRM and connected systems / tools.
- Become single point of contact and super-user / admin for CRM.
- Modify existing approval process (DOA) workflow as per proposed changes.
- Driving continuous improvement in CRM related processes from quote to cash
- Develop Dashboards/ visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management
- Proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements and deliver those requirements with accuracy and in a timely manner.
- Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used
- Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Maintain tools & scorecards to track key metrics and value captured.

Requirements

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

- Show a strong ability to solve problems creatively, through innovation & process re-engineering
- Good inter-personal, organizational, time management and analytical skills
- Manage multiple priorities; both as an independent problem solver and as a team player
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management.
- Anticipate change and quickly prioritize accordingly
- Be able to make decisions under uncertainty
- Be friendly, empathetic, and professional even under stressful circumstances and tight timelines.

Education & Experience

- 3+ years in a configurator role in CRM (MS Dynamics or equal)
- Prior experience with an ERP system (e.g., SAP), Business Warehouse (e.g., SAP BW) and Power BI preferred
- Technical proficiency in MS Office suite with advanced MS-Excel and MS-Power App is highly preferred
- Experience in Commercial processes

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