Customer Onboarding Specialist

3 weeks ago


Delhi, Delhi, India Contlo Full time

About Contlo

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Contlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across various touchpoints.

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Job Summary

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We are seeking a highly skilled Customer Onboarding Specialist to join our team. As a key member of our implementation team, you will be responsible for delivering exceptional client experiences from day one. If you have a passion for solving customer problems, excellent communication skills, and a proactive approach to problem-solving, we encourage you to apply.

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About the Role

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In this role, you will play a critical part in our customer onboarding process, acting as the first point of contact for clients. You will work closely with our clients to design organized and effective onboarding plans and schedules, ensuring seamless transitions into our platform. Your strong communication skills and attention to detail will enable you to clearly convey complex ideas and data in written, presentation, and verbal formats.

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Responsibilities

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Some of your key responsibilities will include:

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  • Maintaining strong relationships with clients through regular communication and timely issue resolution;">
  • Designing and implementing effective onboarding plans and schedules to ensure a smooth transition into our platform;">
  • Providing expert guidance and training to clients on the use of our platform and its features;">
  • Collaborating with internal teams to resolve client issues and improve overall client satisfaction;">
  • Staying up-to-date with industry trends and best practices to continually enhance your knowledge and skills.">

To succeed in this role, you will need:

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  • 2-3 years of experience in a customer onboarding or implementation role supporting a B2B SaaS product, particularly in the Marketing Automation domain;">
  • Demonstrated ability to build strong customer relationships and a passion for teaching others;">
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment;">
  • Excellent communication and interpersonal skills, with the ability to communicate complex ideas effectively; and">
  • A high level of adaptability, with the ability to thrive in a fast-paced, dynamic environment.">

As a Customer Onboarding Specialist at Contlo, you can expect a competitive salary of $75,000 per annum, plus benefits and opportunities for professional growth and development. If you are passionate about delivering exceptional client experiences and have the skills and expertise to match, we encourage you to apply today.



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