Customer Success Operations Specialist

4 days ago


Delhi, Delhi, India Saffron Tech Pvt Ltd Full time
Job Description

At Saffron Tech Pvt Ltd, we are seeking a highly skilled Customer Success Operations Specialist to join our team. This is a full-time position that requires strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

In this role, you will be responsible for developing a deep understanding of each client's business objectives, challenges, and key success metrics. You will serve as the primary point of contact for client inquiries, escalations, and strategic discussions. Additionally, you will onboard new clients effectively, ensuring a smooth implementation process and setting clear expectations for success.

You will also proactively engage with clients to identify opportunities for up selling or cross-selling additional products and services. Furthermore, you will collaborate closely with sales, product, and support teams to advocate for clients and drive resolution of issues. Your comprehensive understanding of our products and services will enable you to stay abreast of new features and updates, monitoring client usage and performance metrics, and providing recommendations for optimization.

As a Customer Success Operations Specialist, you will prepare and deliver regular business reviews and performance reports to internal stakeholders and clients, highlighting key insights and opportunities for growth. You will also advocate for clients internally, providing feedback and insights to inform product roadmap decisions and enhance the overall customer experience.

Requirements
  • Bachelor's degree in Business Administration, Marketing, Communications, or related field.
  • Minimum 2yrs-3yrs of experience required.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience. Other benefits include health insurance, retirement plan, and paid time off. If you are a motivated and results-driven professional looking for a challenging role, please submit your application.



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