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Customer Success Professional

3 weeks ago

Delhi, Delhi, India Energeate Business Solutions Full time

Unlock Your Potential as a Customer Success Specialist

We are seeking an exceptional Customer Success Specialist to join our team at Energeate Business Solutions Pvt Ltd. As a key member of our customer success organization, you will be responsible for delivering high-level service to our clients and supporting their needs.

About the Role:

  • Case Management Expertise: Effectively manage case routing and fulfilment for assigned clients to ensure timely resolution and satisfaction.
  • Product Knowledge: Stay up-to-date on all client products and services to provide expert advice and support.
  • Communication and Collaboration: Operate fluently across multiple internal systems and processes to deliver critical information to clients and internal stakeholders in an organized, focused, and clear manner.
  • Service Excellence: Work closely with other specialists, account teams, and colleagues to meet defined service-level objectives and provide timely responses to client inquiries.

Your Qualifications:

  • Experience: 1-3 years of experience in a professional setting focused on customer service or equivalent experience in a fast-paced environment.
  • Customer Service Skills: Proven track record of providing high-quality customer service and troubleshooting to/with internal and external clients.
  • CRM Expertise: Familiarity with Salesforce CRM and/or other CRM systems is an added advantage.
  • Time Management: Ability to prioritize and manage multiple projects and meet deadlines in a high-energy, fast-paced environment.
  • Education: Minimum requirement of a Bachelor's degree.
  • Language Skills: Excellent written and spoken English skills.

Work Environment:

Full-time employment with a standard work schedule of three 9-hour shifts (including one hour of break time) in our office location.

Salary: ₹12,00,000 - ₹18,00,000 per annum (estimated)