Customer Onboarding Solutions Expert

2 days ago


Delhi, Delhi, India Contlo Full time
Unlock the Potential of Customer Onboarding

About Us:

At Contlo, we are pioneers in AI marketing technology. Our platform empowers businesses to maximize their marketing efforts by harnessing the power of generative AI models.

We enable businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across various touchpoints.

About the Role:

We seek a highly proactive and driven individual with excellent communication skills and a passion for solving customer problems as a Customer Onboarding Specialist.

This role is critical to our customer onboarding process and will be the first point of contact for implementation.

The ideal candidate will have 2-3 years of experience in a customer onboarding or implementation role supporting a B2B SaaS product, particularly in Marketing Automation Domain.

Responsibilities:

  • Knowledge of CDP or similar tools dealing with marketing technology
  • Existing knowledge or work experience on various retention communication channels
  • Maintains strong communication skills both one-to-one and one-to-many
  • Fulfills strict timelines on project completion by due dates
  • Provides valuable insights from generic and market-based studies to D2C and E-commerce clients
  • A deep understanding of GenAI is preferred for enhanced engagement

What We Offer:

A competitive salary range of $85,000 - $115,000 per annum, depending on experience.

This role offers the opportunity to make a significant impact in driving customer success and growth.

At Contlo, we prioritize a collaborative and dynamic work environment that fosters innovation and creativity.



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