Technical Account Manager
9 hours ago
About Telcovas Solutions & Services
We are a dynamic company seeking a highly skilled and proactive Technical Account Manager to join our team. The ideal candidate will serve as the primary point of contact for technical needs, providing tailored solutions and ensuring customers leverage our products and services to achieve their business objectives.
Job Overview
The Technical Account Manager will be responsible for understanding clients' business goals, challenges, and technical environments to recommend tailored solutions. This position involves frequent travel to client sites, helping to build long-term relationships while ensuring the optimal technical success of our clients.
Key Responsibilities
- Develop and execute a strategic technical roadmap for each client, ensuring alignment with their business objectives.
- Provide expert-level technical support across multiple environments (cloud, on-premises, hybrid).
- Troubleshoot complex issues related to software, hardware, and integrations, ensuring fast resolution and minimizing client downtime.
- Work with product development teams to resolve product defects and escalate critical issues.
- Coordinate and manage technical projects, including system installations, upgrades, and migrations.
- Track and report on project progress, client milestones, and technical improvements.
- Deliver product training and workshops to clients, ensuring they have the knowledge and tools to succeed.
- Create and maintain knowledge base articles and documentation to assist clients with self-service support.
- Ensure clients are fully onboarded and properly utilizing all features of the product.
Requirements and Qualifications
- Expertise in understanding and diagnosing technical challenges in complex systems.
- Strong knowledge of IT systems, networking, security protocols, cloud services (AWS, Azure, etc.), and related technologies.
- Strong telecom domain knowledge- GSM 4G / 5G and Private 5G.
- Cybersecurity and knowledge in AI are a plus.
- Ability to communicate complex technical issues clearly and effectively to non-technical stakeholders.
- Strong organizational skills and attention to detail, with the ability to manage multiple customer accounts simultaneously.
- Technical certifications (e.g., AWS Certified Solutions Architect, Cisco, ITIL) are highly desirable.
- Fluency in additional languages is an asset, especially for international customers.
Salary: ₹1,200,000 per annum
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