Customer Onboarding Expert

1 day ago


Delhi, Delhi, India Contlo Full time

About Us:

Contlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across various touchpoints.

About the Role:

We are seeking a highly skilled Customer Onboarding Specialist to play a critical role in our customer onboarding process and be the first point of contact for implementation. This position requires a proactive and driven individual with excellent communication skills and a passion for solving customer problems.

Key Responsibilities:

  • Manage multiple projects simultaneously in a fast-paced environment, ensuring timely completion and meeting customer expectations.
  • Develop strong relationships with customers, understanding their needs, and providing tailored solutions.
  • Design organized and effective onboarding plans and schedules for clients.
  • Communicate complex ideas and data in written, presentation, and verbal formats to customers and team members.
  • Maintain up-to-date knowledge of CDPs and similar tools dealing with marketing technology.
  • Handhold clients through walkthroughs on the panel during the initial phase.
  • Foster strong communication skills both one-to-one and one-to-many.
  • Follow strict timelines on completion of projects by the due date.
  • Provide valuable insights from generic and market-based studies to D2C and E-commerce based clients.

Requirements:

  • 2-3 years of experience in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in Marketing Automation Domain.
  • Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others.
  • Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment.
  • Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats.
  • Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules.
  • Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment.

Salary Estimate: $80,000 - $110,000 per annum, depending on experience and qualifications.



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