Senior Customer Experience Manager

1 week ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 20,00,000
Job Title: Customer Service Specialist

We are seeking a professional to lead our customer service team in Bengaluru. The successful candidate will be responsible for managing customer relationships, ensuring high levels of satisfaction, and resolving issues efficiently.

The ideal candidate will possess strong analytical and leadership skills, with excellent written and verbal communication abilities.

About the Role:
  • Manage a team of customer service representatives to deliver exceptional service.
  • Develop and implement support strategies to enhance customer experience.
  • Handle escalations and resolve customer complaints in a timely manner.
  • Monitor performance metrics and improve service processes.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years of experience in customer-facing roles.
  • Strong analytical and leadership skills.
  • Excellent written and verbal communication skills.

Why Choose Us:

We offer a dynamic and growing work environment, opportunities for career growth, and a competitive compensation package.



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