Senior Customer Experience Manager

1 day ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview

The Senior Manager of Customer Marketing is a key role responsible for developing and executing customer marketing strategies that drive business growth and customer engagement. This individual will lead the planning and implementation of customer marketing initiatives, collaborate with cross-functional teams, and monitor performance metrics to ensure alignment with business objectives.

Key Responsibilities
  • Strategy Development: Develop and execute customer marketing strategies that align with business goals and objectives.
  • Marketing Planning: Lead the development of quarterly and annual marketing plans, including budget allocation and resource management.
  • Channel Management: Manage and optimize channel performance to drive customer engagement and conversion.
  • Performance Measurement: Monitor and report on key performance indicators (KPIs) to inform business decisions and optimize marketing strategies.
  • Collaboration and Communication: Collaborate with cross-functional teams, including sales, product, and creative, to ensure aligned messaging and execution.

Requirements

  • Proven experience in customer marketing or related field
  • Strong strategic thinking and analytical skills
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Benefits

  • Opportunity to work on high-impact customer marketing initiatives
  • Collaborative and dynamic work environment
  • Competitive salary and benefits package

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