Senior Customer Experience Manager

2 days ago

Bengaluru, Karnataka, India beBeeProduct Full time ₹ 80,00,000 - ₹ 1,20,00,000

About this Role:

As a seasoned product management professional, you will play a key role in building customer-centric products by combining user empathy, data insights, and structured problem-solving.

Key Responsibilities:

  • Represent the customer and actively try to understand and build features by keeping customers in mind.
  • Understand the needs of our customers and business to help create the roadmap for your product area.
  • Develop a deep understanding of our customers and build the best product user experiences on their behalf through market research, experimentation, user testing, and data analysis.
  • Define and analyze metrics that inform the success of products.
  • Drive the cross-functional team (engineering, design, etc.) to deliver on the product outcome with minimal help from managers.

Requirements:

  • 1-5 years of relevant product management experience.
  • Empathy towards needs, concerns, and experience of the end user of the product.
  • Basic Product Thinking.
  • Strong, structured problem solving.
  • Technology grounding.
  • Strong written and verbal communication skills with a talent for articulating.

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