Customer Experience

4 weeks ago

Bengaluru, Karnataka, India Elevate Now Full time
Employment Type: Full-time
Work Days: 6 days a week (4 days in office + 2 days WFH)
Please fill out the Google form below for screening
Us:
We are a fast-growing medical weight loss company that is redefining health and wellness through a combination of medications, expert coaching, and fitness consultations. Our goal is to provide an unparalleled customer experience, ensuring that every user achieves their health goals with the highest level of support and care. As a startup, we operate in a fast-paced, high-impact environment where ownership, leadership, and execution drive success.
Role Overview:
We are looking for a highly driven Customer Success Manager who thrives in a dynamic, high-growth environment. This role requires strong leadership, problem-solving, and execution skills to ensure an exceptional customer experience. The ideal candidate will take ownership of escalations, drive operational excellence, and manage customer success initiatives from start to finish.
Key Responsibilities:
Escalation Management: Be on top of all user escalations, ensuring a structured escalation process and timely resolution of tickets.
Customer Feedback & NPS Management: Monitor NPS closely, collect customer feedback, derive insights, and collaborate with stakeholders to address operational or experience-related challenges.
Operational Execution: Oversee key operational tasks such as blood test scheduling and doctor consultation bookings by effectively managing a team of dedicated resources.
Process Optimisation: Identify inefficiencies in customer success operations and implement solutions to enhance user experience.
Cross-functional Collaboration: Work closely with product, operations, and coaching teams to drive projects that improve the overall customer journey.
Data-Driven Decision Making: Leverage customer insights and data analytics to identify trends, predict customer needs, and implement targeted interventions.
Leadership & Ownership: Act as a leader within the organization, proactively solving problems, driving accountability, and setting high standards for execution.
Who You Are:
A self-starter with a strong sense of ownership and leadership.
Comfortable working in a fast-paced, startup environment with demanding timelines.
Passionate about customer experience and operational excellence.
Detail-oriented and data-driven, with the ability to translate insights into actionable strategies.
A strong communicator and collaborator, able to influence and work across teams effectively.
Skills:
Excellent communication, problem-solving, and execution skills.
Comfortable working with Excel/Google Sheets.
Education: B.Tech / B.Com / MBA from a Tier 1/2 college.
Experience: At least 3-4 years of overall experience, with a minimum of 2 years in a startup.
Project Ownership: Proven experience in owning projects and managing resources in a previous organization.
Why Join Us?
High-Growth Opportunity: Build a career in a rapidly expanding industry with direct exposure to senior leadership.
Develop Key Skills: Gain expertise in time management, operational excellence, and data-driven decision-making.
Make an Impact: Play a crucial role in shaping the customer experience and improving lives through our weight loss solutions.
Dynamic Work Culture: Join a passionate team that values execution, innovation, and customer-first thinking.
Apply Now -

  • Customer Experience

    4 weeks ago

    Bengaluru, Karnataka, India Elevate Now Full time

    Employment Type: Full-time Work Days: 6 days a week (4 days in office + 2 days WFH) Please fill out the Google form below for screening About Us: We are a fast-growing medical weight loss company that is redefining health and wellness through a combination of medications, expert coaching, and fitness consultations.Our goal is to provide an unparalleled...

  • Customer Experience

    4 weeks ago

    Bengaluru, Karnataka, India Elevate Now Full time

    Employment Type: Full-timeWork Days: 6 days a week (4 days in office + 2 days WFH)Please fill out the Google form below for screeninghttps://forms.gle/PZagJjNi121chCBz8About Us:We are a fast-growing medical weight loss company that is redefining health and wellness through a combination of medications, expert coaching, and fitness consultations. Our goal is...

  • Customer Experience

    4 weeks ago

    Bengaluru, Karnataka, India Elevate Now Full time

    Employment Type: Full-time Work Days: 6 days a week (4 days in office + 2 days WFH) Please fill out the Google form below for screening About Us: We are a fast-growing medical weight loss company that is redefining health and wellness through a combination of medications, expert coaching, and fitness consultations. Our goal is to provide an unparalleled...

  • Customer Experience

    4 weeks ago

    Bengaluru, Karnataka, India Elevate Now Full time

    Employment Type: Full-timeWork Days: 6 days a week (4 days in office + 2 days WFH)Please fill out the Google form below for screeninghttps://forms.gle/PZagJjNi121chCBz8About Us:We are a fast-growing medical weight loss company that is redefining health and wellness through a combination of medications, expert coaching, and fitness consultations. Our goal is...

  • Customer Experience

    3 weeks ago

    Bengaluru, Karnataka, India Rockstar Games Full time

    Job DescriptionAt Rockstar Games, we create world-class entertainment experiences.Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the...

  • Customer Experience

    3 days ago

    Bengaluru, Karnataka, India Rockstar Games Full time US$ 80,000 - US$ 1,20,000 per year

    At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is...

  • Customer Experience Specialist

    21 hours ago

    Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 45,00,000 - ₹ 50,00,000

    Customer Success Associate Job OpportunityAs a Customer Success Associate, you will play a pivotal role in delivering exceptional customer experiences and ensuring customer satisfaction.Key Responsibilities:Provide top-notch customer support and address customer inquiries effectivelyManage customer accounts and design tailored training sessions to enhance...

  • Customer Experience Professional

    3 weeks ago

    Bengaluru, Karnataka, India Fusion CX Full time

    Company Description At Fusion CX, we revolutionize customer experience by blending innovative technology with human connection. Our approach integrates advanced digital solutions and empathetic, personalized interactions to create exceptional experiences across all touchpoints. Our AI-driven tools empower our team to understand and anticipate customer needs,...

  • Associate, Product Employee Experience Channels

    4 days ago

    Bengaluru, Karnataka, India Chase- Candidate Experience page Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.Job SummaryAs a Senior Product Associate in the Employee Experience Channels team, you contribute to the team by leveraging your expertise in product development...

  • Customer Experience Professional

    3 days ago

    Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 4,00,000 - ₹ 8,00,000

    We are seeking a Customer Success Associate to develop expertise in driving customer satisfaction, adoption, and retention.Key ResponsibilitiesGuide new customers through the onboarding process ensuring smooth setup and initial product adoption.Conduct product training sessions and workshops to help customers maximize value from our platform.Create and...