Senior Customer Experience Administrator

5 days ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 11,00,000

We are seeking a Senior Administration Coordinator to join our team.

About the Role
  • This is a critical position responsible for ensuring customer satisfaction through effective call management and issue resolution.
  • You will be the primary point of contact for customers, addressing their concerns and providing timely and accurate solutions.
Key Responsibilities
  1. Manage high volumes of inbound and outbound calls, ensuring that customer interactions are handled efficiently and effectively.
  2. Address customer concerns related to products, services, orders, or accounts in a prompt and accurate manner.
  3. Log interactions and transactions accurately using scheduling systems, maintaining up-to-date records of customer interactions.
  4. Rout complex issues to specialized teams while maintaining open communication channels and staying updated on company offerings.
Required Qualifications
  • 12th/2nd PUC or equivalent qualification
  • 6+ months experience in a call center environment or customer service role
  • Demonstrated clear verbal and written communication skills, active listening, and empathy
  • Able to troubleshoot and escalate conflicts effectively
  • Able to prioritize tasks in a fast-paced environment
Benefits

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

What We Offer

We are committed to providing our employees with the tools, training, and support they need to succeed in their roles.

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