Senior Customer Experience Manager
7 days ago
As a Customer Service Lead, you will play a pivotal role in driving exceptional customer experiences and fostering a positive work environment.
Key Responsibilities:
- Lead and manage a high-performing customer support team to deliver outstanding results.
- Develop and implement processes to enhance team efficiency and effectiveness, ensuring seamless communication with customers.
- Collaborate with the team to identify areas for improvement and implement data-driven solutions to elevate customer satisfaction.
- Motivate and empower team members to achieve their goals and objectives, promoting a culture of excellence and continuous learning.
- Stay up-to-date with the latest product and service information to provide expert guidance to the team.
Requirements:
- 8-10 years of experience in customer support or service roles, with at least 5 years of leadership or supervisory experience.
- Excellent verbal and written communication skills, as well as strong interpersonal and problem-solving abilities.
- Ability to make decisions under pressure and adapt to fast-paced environments, managing multiple priorities and tasks effectively.
- Experience with customer support software and tools, as well as data analysis and interpretation.
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