Senior Customer Experience Leader

3 days ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Customer Service Manager

We are seeking an experienced Customer Service Manager to join our team. In this role, you will be responsible for leading a team of customer care professionals and driving operational efficiency in key transactional areas.

Key responsibilities include:

  • Encouraging and cultivating the customer care team
  • Managing day-to-day operations of a complex customer care organization
  • Recruiting, directing, mentoring, and encouraging team leads and members to support our vision and mission
  • Establishing clear goals to guarantee effective prioritization of tasks
  • Developing and completing tactical initiatives, including process improvements

In addition, you will be responsible for:

  • Maintaining high levels of customer satisfaction and loyalty
  • Participating in regional integration initiatives to build scalable solutions for future growth
  • Managing key points of contact for strategic accounts
  • Coordinating Service Level Agreements with key collaborators

To succeed in this role, you will need:

  • A minimum of 5-8 years of experience managing and leading in a customer care environment
  • Bachelor's or equivalent degree from an accredited institution
  • Proficiency in English, both written and verbal
  • Proven ability to plan and work autonomously
  • Effective cross-functional collaboration skills

If you have a proven track record of influencing senior levels and mentorship experience, we encourage you to apply for this exciting opportunity.

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