Senior Customer Experience Leader

22 hours ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
About the Role:

As a senior leader in customer experience, you will drive strategic initiatives to enhance customer satisfaction, loyalty, and engagement.

Key Responsibilities:
  • Develop and execute CX strategies that align with business objectives.
  • Conduct thorough analysis of customer feedback, behavior, and data to drive CX enhancements.
  • Design customer-centric solutions across digital and physical channels.
  • Collaborate with cross-functional teams to implement CX initiatives.

Our ideal candidate possesses a strong analytical mindset, excellent communication skills, and the ability to work effectively across functions.

Desired Qualifications:
  • Education: A degree in Business, Marketing, or a related field.
  • Experience:
  • 5-8 years of experience in customer experience management, CX consulting, or a related field.
Key Skills:
  • Expertise in customer journey mapping, UX design, and service design thinking.
  • Strong analytical skills with proficiency in data-driven decision-making.
  • Excellent presentation and storytelling abilities.
Benefits:
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • The chance to make a meaningful impact on our customers' experiences.


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