Experience Leader

5 hours ago

Bengaluru, Karnataka, India beBeeInnovation Full time ₹ 20,00,000 - ₹ 40,00,000
Job Title: Experience Leader

About the Role:

The Experience Leader is responsible for delivering exceptional customer experiences at our Innovation Hub.

This includes end-to-end experience design, management, and analysis to foster business growth through tailored experiences for different C-Level audiences.

  • Experience Strategy: Develop and implement strategies that consistently collaborate with local teams and business units to ensure visitor follow-up and experience continuity after their visit to the Innovation Hub.
  • Commercial Impact Assessment: Track the commercial impact made by the Innovation Hub in terms of influenced businesses, new opportunities, etc.

Innovation Leadership:

Lead on the continuous improvement of the content and technology of the Innovation Hub experience, working with site facilities, technical leads, marketing, business, and global functions.

Ambassador Management:

Develop a community of ambassadors, working closely with segment managers and country marketing managers to ensure the relevance of the offerings highlighted in the Hubs.

Assist with Innovation Hub marketing, such as maintenance of Innovation Hub websites and developing marketing collateral and communications materials.

Key Responsibilities:

Strategically guide Sales Account Partner teams in aligning hub visits for customers and partners, providing expert advice to curate outcome-focused visit agendas, plan resources, identify and prepare presenters, coordinate internal logistics arrangements, and facilitate the hub visit experiences.

Lead and manage the Hub Ambassador Program, which includes developing and organizing trainings and driving continuous ambassador recognition improvement to increase the retention rate.

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