Customer Experience Leader

3 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time
Job Title: Deputy Manager Customer Care

We are seeking a highly skilled and experienced Deputy Manager to lead our customer care operations. The ideal candidate will have excellent leadership skills, the ability to analyze feedback and resolve escalated issues, and a strong commitment to delivering high-quality support.

  • Key Responsibilities:
  • Supervise customer service operations to ensure efficient and effective delivery of support services
  • Conduct thorough analysis of customer feedback to identify areas for improvement and implement corrective actions
  • Develop and implement training programs to enhance the skills and knowledge of customer-facing teams
  • Collaborate with cross-functional teams to resolve issues and improve overall customer satisfaction
Requirements:
  • Proven experience in customer-facing roles, preferably in a management position
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and make informed decisions
  • Strong leadership and team management skills
Benefits:
  • Opportunity to work with a dynamic and forward-thinking organization
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and supportive work environment

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