
Customer Experience Intern
2 days ago
Location: Remote
Stipend: 10k to 15k per month (Based on Experience)
Duration: 3 months
Note: Candidates currently pursuing education will not be considered.
About Iron Lady
Iron Lady is India's No.1 leadership platform for women, delivering high-impact programs that accelerate career and leadership growth. Through initiatives such as the 1-Crore Club, 100 Board Members, and Leadership Essentials, we empower women to rise as strong leaders and changemakers.
Role Overview
We're looking for a Customer Experience Intern who will be at the heart of ensuring seamless program delivery, participant engagement, and overall satisfaction. This role requires strong ownership, communication, and execution skills, with a chance to convert into a full-time opportunity within 3 months.
Key Responsibilities
- Manage session confirmations, calendar updates, and attendance tracking.
- Coordinate Fast Track (FT) sessions — confirmations on Wednesdays and attendance on Thursdays (8:15 PM).
- Share weekly attendance updates in designated groups.
- Conduct community sessions, including flyer creation, moderator coordination, and promotions.
- Share session details and gather confirmations from Program Leads (PLs) every Friday.
- Support Saturday sessions and weekly engagement activities.
- Maintain assignment dashboards and Learning Management System (LMS).
- Handle participant onboarding, including welcome calls and WhatsApp group additions.
- Review assignments and coordinate feedback with Program Leads.
Qualifications
- Strong interpersonal and communication skills.
- Prior experience or interest in customer engagement or support.
- Analytical mindset with strong attention to detail.
- Highly organized, self-driven, and reliable.
- Comfortable working independently in a remote setup.
Why Join Us?
- Hands-on exposure to customer success and program operations.
- Potential to convert to a Pre-Placement Offer (PPO) within 3 months.
- Be part of a mission-driven organization empowering women leaders.
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