Customer Experience Intern

2 days ago


Bengaluru, Karnataka, India Iron Lady Full time
Customer Experience Intern (Remote)

Location: Remote

Stipend: 10k to 15k per month (Based on Experience)

Duration: 3 months

Note: Candidates currently pursuing education will not be considered.

About Iron Lady

Iron Lady is India's No.1 leadership platform for women, delivering high-impact programs that accelerate career and leadership growth. Through initiatives such as the 1-Crore Club, 100 Board Members, and Leadership Essentials, we empower women to rise as strong leaders and changemakers.

Role Overview

We're looking for a Customer Experience Intern who will be at the heart of ensuring seamless program delivery, participant engagement, and overall satisfaction. This role requires strong ownership, communication, and execution skills, with a chance to convert into a full-time opportunity within 3 months.

Key Responsibilities

- Manage session confirmations, calendar updates, and attendance tracking.
- Coordinate Fast Track (FT) sessions — confirmations on Wednesdays and attendance on Thursdays (8:15 PM).
- Share weekly attendance updates in designated groups.
- Conduct community sessions, including flyer creation, moderator coordination, and promotions.
- Share session details and gather confirmations from Program Leads (PLs) every Friday.
- Support Saturday sessions and weekly engagement activities.
- Maintain assignment dashboards and Learning Management System (LMS).
- Handle participant onboarding, including welcome calls and WhatsApp group additions.
- Review assignments and coordinate feedback with Program Leads.

Qualifications

- Strong interpersonal and communication skills.
- Prior experience or interest in customer engagement or support.
- Analytical mindset with strong attention to detail.
- Highly organized, self-driven, and reliable.
- Comfortable working independently in a remote setup.

Why Join Us?

- Hands-on exposure to customer success and program operations.
- Potential to convert to a Pre-Placement Offer (PPO) within 3 months.
- Be part of a mission-driven organization empowering women leaders.

  • Bengaluru, Karnataka, India Iron Lady Full time

    Customer Experience Intern (Remote) Location : Remote Stipend : 10k to 15k per month (Based on Experience) Duration : 3 months


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