
Customer Experience Specialist
1 day ago
**Grievance Advisor**
Job Description:- Key Deliverables:
- Handle customer account and transaction-related queries with ease.
- Resolve issues via phone and data channels efficiently.
- Escalate complex issues to relevant teams in a timely manner.
- Recommend process improvements from customer insights effectively.
- Adopt a customer-first approach in all interactions.
- Meet daily productivity and resolution targets consistently.
- Utilize internal tools to drive issue resolution successfully.
- Educate customers to maximize app usage knowledgeably.
- Excellent communication skills for effective query handling.
- Strong problem-solving abilities for efficient issue resolution.
- Ability to work well under pressure to meet targets.
- Knowledge of internal tools for seamless issue resolution.
Our team offers a dynamic and supportive environment that fosters growth and development.
Others:We value our employees' unique perspectives and contributions, creating a culture of inclusivity and respect.
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