Customer Experience Specialist

1 day ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title:

**Grievance Advisor**

Job Description:
  • Key Deliverables:
  1. Handle customer account and transaction-related queries with ease.
  2. Resolve issues via phone and data channels efficiently.
  3. Escalate complex issues to relevant teams in a timely manner.
  4. Recommend process improvements from customer insights effectively.
Role Responsibilities:
  1. Adopt a customer-first approach in all interactions.
  2. Meet daily productivity and resolution targets consistently.
  3. Utilize internal tools to drive issue resolution successfully.
  4. Educate customers to maximize app usage knowledgeably.
Requirements:
  • Excellent communication skills for effective query handling.
  • Strong problem-solving abilities for efficient issue resolution.
  • Ability to work well under pressure to meet targets.
  • Knowledge of internal tools for seamless issue resolution.
Benefits:

Our team offers a dynamic and supportive environment that fosters growth and development.

Others:

We value our employees' unique perspectives and contributions, creating a culture of inclusivity and respect.



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