
Customer Experience Specialist
2 days ago
The role of Customer Experience Specialist plays a crucial part in driving customer satisfaction improvements on Amazon Pay. As a key member of the IN Payments CX team, you will be responsible for identifying defects and gaps in customer experience and collaborating with cross-functional teams to develop strategies that address these issues.
Key Responsibilities:
- Work closely with product managers to analyze data sets and identify top customer trust busters.
- Develop and maintain ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
- Validate data accuracy for new and existing tools.
- Collaborate with program and product owners across APay to set up mechanisms and achieve customer experience goals.
- Communicate customer anecdotes through multiple channels.
- Participate and shape program development by employing technical skills.
About the Team:
The IN Payments CX Team's Vision is to provide best-in-class experience to customers and merchants across payment products & services in a cost-efficient manner.
Requirements:
- 1+ years of data analytics or automation experience.
- 1+ years of capacity planning, operations planning, business analysis or similar experience.
- Bachelor's degree.
- Knowledge of data pipelining and extraction using SQL.
- Experience with data mining tools like SQL, SAS, SPSS or similar.
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