Experienced Customer Experience Specialist Wanted

3 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000

Customer Experience Specialist

We are seeking an experienced Customer Experience Specialist to join our team. The ideal candidate will have a strong background in customer-facing roles, with a proven track record of delivering exceptional customer experiences.

The successful candidate will be responsible for driving multiple customer opportunities in parallel, preparing compelling proposals, and leading deep discovery sessions with clients to understand their key business needs.

Key Responsibilities:

  • Drive pre-sales activities to position successful delivery of customer solutions and accelerate sales pipeline.
  • Orchestrate actions across product and delivery groups for seamless project execution.
  • Develop robust recommendations, proposals, and scope of work documents for Adobe Consulting engagements.
  • Lead workshops to define and prioritize client requirements and required capabilities.

Requirements:

  • 10+ years of experience in technical/business/services pre-sales consulting or as a solution architect with multiple Adobe Experience cloud products.
  • Knowledge of current digital marketing trends and best practices on topics such as personalization, cross-channel marketing, mobile, data-driven optimization of experiences.
  • In-depth understanding of the typical use cases of Digital Platform implementations (CMS, Analytics, Personalization, CDP, Ecommerce, DAM, Mobile strategies, Web Content Management, Rich internet applications, Web Social Analytics, Marketing Automation, Online Ad targeting, Content Personalization, etc.).

About Us

We value collaboration, intellectual curiosity, and a passion for delivering exceptional customer experiences. If you have a strong background in customer-facing roles and are looking for a new challenge, we encourage you to apply.

Desirable but not Essential:

  • Experience/Certification with Adobe experience cloud products.
  • Understanding of custom software development processes and engagement methodologies.

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