
Customer Experience Specialist
1 day ago
About Us
At our SaaS startup, we're building an AI-native Marketing, Support & Sales suite for e-commerce brands.
We're working with 3000+ e-commerce brands globally across 50+ countries and have raised $5.5M+ along the journey with marquee investors backing us.
We've received over 200+ odd 5-star reviews from our customers.
About the Role
To keep our customers for life, customer success is probably going to be our most important function, and we want to treat it like that.
We have a track record of 250+ 5-star reviews and net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
As we've scaled 10X in the past year, we want to double down on our existing customers by owning customer retention and making them true fans while also listening to customer feedback to form a pipe of customer insights for our product team.
Key Responsibilities
- Owning international customer relationships, making them successful and fans of our platform.
- Client onboarding, tracking product adoption for enterprise customers, ensuring they get maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for international customers, helping them get maximum value from our platform.
- Managing cross-sells for new products and renewals, owning expansion revenue at an individual level.
- Becoming a trusted product advisor for international customers, helping them get maximum value from our platform.
- Client onboarding, tracking product adoption for enterprise customers, ensuring they get maximum value leading to upsells and expansion revenue.
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