Customer Experience Specialist

1 day ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 24,00,000 - ₹ 36,00,000

Job Summary:

We are seeking a highly skilled Customer Service Professional to join our organization. The successful candidate will have exceptional communication and problem-solving skills, with the ability to adapt to changing policies and procedures.

Key Responsibilities
  • Handling Inquiries: Responding to customer questions via phone, email, chat, or social media, providing information about products, services, pricing, and policies.
  • Issue Resolution: Investigating and resolving customer complaints or problems, involving troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges.
  • Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM system.
  • Product Knowledge: Developing and maintaining in-depth knowledge of the company's offerings to effectively assist customers.
  • Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience.
  • Building Relationships: Fostering positive customer relationships through professional and empathetic communication.
Essential Skills
  • Communication Skills: Excellent verbal and written communication, active listening, and articulating information clearly and concisely.
  • Problem-Solving Skills: Analyzing situations, identifying root causes of problems, and developing effective solutions.
  • Empathy and Patience: Understanding and relating to customer concerns, even when they are frustrated, and maintaining a calm demeanor.
  • Interpersonal Skills: Building rapport with customers and colleagues.
  • Technical Proficiency: Familiarity with CRM software, communication tools, and basic computer skills.
  • Adaptability: Handling diverse customer needs and adapting to changing policies or procedures.

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