Customer Support Professional
1 month ago
Infraveo is seeking a skilled Customer Support Professional to join our Application Support team. This is a remote position that offers a unique opportunity to work with a team of professionals who are self-motivated, dependable, friendly, and results-oriented individuals.
Key Responsibilities:- Respond to customer phone and email support requests in a timely, efficient, and professional manner
- Maintain detailed and up-to-date notes on all customer tickets and assigned in-house projects, as well as accurately account for all time spent on customer tickets and assigned in-house projects
- Train new customers using online meeting tools and in-person meetings
- Become an expert on the features and business applications of our products and services
- Excellent listening skills
- Professional and effective communication skills, both verbally and in writing
- Ability to effectively interact and maintain professionalism with customers at all levels via phone, email, and in-person
- Strong technical aptitude
- Demonstrated problem-solving capabilities
- Self-starting with the ability to prioritize and work independently
- Sense of humor, curiosity, and positive attitude
- Reliable and responsible work ethic
- Functional knowledge of Google Workspace (Docs, Sheets, Drive, etc.)
- Functional knowledge of SQL queries preferred
- Metals Distribution Industry knowledge and experience preferred
- ERP Software knowledge and experience preferred
- Understanding of the fundamentals of accounting preferred
- Bachelor's degree preferred
- Work from home
- 5 days a week work shift
The estimated salary for this position is $65,000 - $85,000 per year, depending on experience and qualifications.
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