Customer Support Professional

1 month ago


Ahmedabad, Gujarat, India Infraveo Full time
Job Description:

Infraveo is seeking a skilled Customer Support Professional to join our Application Support team. This is a remote position that offers a unique opportunity to work with a team of professionals who are self-motivated, dependable, friendly, and results-oriented individuals.

Key Responsibilities:
  • Respond to customer phone and email support requests in a timely, efficient, and professional manner
  • Maintain detailed and up-to-date notes on all customer tickets and assigned in-house projects, as well as accurately account for all time spent on customer tickets and assigned in-house projects
  • Train new customers using online meeting tools and in-person meetings
  • Become an expert on the features and business applications of our products and services
Requirements:
  • Excellent listening skills
  • Professional and effective communication skills, both verbally and in writing
  • Ability to effectively interact and maintain professionalism with customers at all levels via phone, email, and in-person
  • Strong technical aptitude
  • Demonstrated problem-solving capabilities
  • Self-starting with the ability to prioritize and work independently
  • Sense of humor, curiosity, and positive attitude
  • Reliable and responsible work ethic
  • Functional knowledge of Google Workspace (Docs, Sheets, Drive, etc.)
  • Functional knowledge of SQL queries preferred
  • Metals Distribution Industry knowledge and experience preferred
  • ERP Software knowledge and experience preferred
  • Understanding of the fundamentals of accounting preferred
  • Bachelor's degree preferred
Benefits:
  • Work from home
  • 5 days a week work shift
Compensation:

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience and qualifications.



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