Customer Service Manager
22 hours ago
At Zealmax Ortho, we are seeking a seasoned Customer Service Manager to lead our orthopedic implant support team. This is a full-time position that offers a competitive salary package, commensurate with experience.
About the Job:
We are looking for an experienced customer service professional to join our team as a Customer Service Manager. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our customers. Your primary focus will be on ensuring that our customers receive the best possible experience when interacting with our team.
Key Responsibilities:
- Customer Support: Develop and implement training programs to ensure consistent, high-quality customer service across various channels, including phone, email, and chat.
- Issue Resolution: Respond promptly and professionally to customer inquiries, leveraging in-depth product knowledge to resolve issues and enhance satisfaction.
- Inventory Management: Monitor and manage supplies inventory, anticipating team needs to support smooth operations.
- Documentation: Document and track all customer interactions and feedback in the CRM system, ensuring accurate records.
- Troubleshooting: Oversee troubleshooting and repairs of medical devices, providing technical guidance to the team.
- Feedback Analysis: Collect and analyze customer feedback to identify improvement areas and contribute to new support strategies.
Requirements:
- Education: Bachelor's degree or equivalent experience.
- Experience: 4-6 years of experience in customer success.
- Skills: Strong written and verbal communication skills, detail-oriented, and analytical.
What We Offer:
- Competitive Salary: Up to ₹6 LPA, commensurate with experience.
- Benefits: Comprehensive Mediclaim Coverage, Term Insurance, and Employee Reward Policy.
- Work-Life Balance: Enjoy half-day Saturdays for a better work-life balance.
- Professional Development: Participate in weekly engagement and professional development programs.
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