Customer Service Manager

22 hours ago


Ahmedabad, Gujarat, India Zealmax Ortho Full time

At Zealmax Ortho, we are seeking a seasoned Customer Service Manager to lead our orthopedic implant support team. This is a full-time position that offers a competitive salary package, commensurate with experience.

About the Job:

We are looking for an experienced customer service professional to join our team as a Customer Service Manager. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our customers. Your primary focus will be on ensuring that our customers receive the best possible experience when interacting with our team.

Key Responsibilities:

  • Customer Support: Develop and implement training programs to ensure consistent, high-quality customer service across various channels, including phone, email, and chat.
  • Issue Resolution: Respond promptly and professionally to customer inquiries, leveraging in-depth product knowledge to resolve issues and enhance satisfaction.
  • Inventory Management: Monitor and manage supplies inventory, anticipating team needs to support smooth operations.
  • Documentation: Document and track all customer interactions and feedback in the CRM system, ensuring accurate records.
  • Troubleshooting: Oversee troubleshooting and repairs of medical devices, providing technical guidance to the team.
  • Feedback Analysis: Collect and analyze customer feedback to identify improvement areas and contribute to new support strategies.

Requirements:

  • Education: Bachelor's degree or equivalent experience.
  • Experience: 4-6 years of experience in customer success.
  • Skills: Strong written and verbal communication skills, detail-oriented, and analytical.

What We Offer:

  • Competitive Salary: Up to ₹6 LPA, commensurate with experience.
  • Benefits: Comprehensive Mediclaim Coverage, Term Insurance, and Employee Reward Policy.
  • Work-Life Balance: Enjoy half-day Saturdays for a better work-life balance.
  • Professional Development: Participate in weekly engagement and professional development programs.


  • Ahmedabad, Gujarat, India WorkQuest India Full time

    About WorkQuest IndiaWe are a leading organization in the industry, committed to delivering exceptional customer experiences. Our team is dedicated to building long-term relationships with our customers and providing them with top-notch service.


  • Ahmedabad, Gujarat, India SM Services Full time

    SM Services: Customer Service AssociateWe are seeking a skilled and friendly Cashier to join our team at SM Services.About the Role:Deliver exceptional customer service, ensuring a positive shopping experience for all customers.Operate cash registers, scanners, and other electronic devices with accuracy and efficiency.Balance cash drawers, manage credit and...


  • Ahmedabad, Gujarat, India Sodexo Full time

    About Sodexo, a leading global services company:We provide a diverse range of solutions to our clients, including food and catering, facilities management, technical services, workplace experience, and energy management.Our employees are our greatest asset and embody our values of Service Spirit, Team Spirit, and Spirit of Progress. We believe that working...


  • Ahmedabad, Gujarat, India SWASTIK PLACEMENT AGENCY Full time

    Overview:We are seeking a highly skilled and organized Customer Service Coordinator to join our team at SWASTIK PLACEMENT AGENCY.About the Role:The successful candidate will be responsible for providing exceptional customer service, managing incoming calls, and maintaining a professional demeanor in stressful situations.Responsibilities:Greet and welcome...


  • Ahmedabad, Gujarat, India SI PLACEMENTS INTERNATIONALS Full time

    At SI International Placements, we are seeking highly motivated and experienced individuals to join our team as Customer Service Representatives. This role involves interacting with clients to resolve their queries and concerns in a timely and professional manner.Salary Range: ₹ 25,000 - ₹ 30,000 per month (based on experience and skills)We are looking...


  • Ahmedabad, Gujarat, India Fancall Private Limited Full time

    Job Description: We are seeking a dedicated Customer Support Representative to provide exceptional service to our customers. The ideal candidate will have strong communication and problem-solving skills, with the ability to handle multiple inquiries in a fast-paced environment.Key Responsibilities:Respond to customer inquiries via phone or chatProvide...


  • Ahmedabad, Gujarat, India Genpact Full time

    Job SummaryWe are seeking a highly skilled Customer Service Expert to join our team at Genpact.About the RoleThis is an exciting opportunity for a talented individual to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.The successful candidate will be responsible for responding to customer queries,...


  • Ahmedabad, Gujarat, India Apexa Group Full time

    Job OverviewWe are seeking a skilled Help Desk Professional to join our team at Apexa Group. Based in Ahmedabad, Gujarat, India, this full-time position offers an excellent opportunity for career growth.This role is ideal for individuals with strong problem-solving skills, effective communication abilities, and a customer-centric mindset. If you possess the...


  • Ahmedabad, Gujarat, India EIE Instruments Pvt Ltd Full time

    About EIE Instruments Pvt Ltd:We are a dynamic company looking for a highly skilled Customer Service Liaison to join our team in Ellisbridge, Ahmedabad. The successful candidate will have excellent communication skills and the ability to work well under pressure.As a key member of our customer service team, you will be responsible for assessing client needs...


  • Ahmedabad, Gujarat, India Technomine Full time

    Job Overview:We are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team at Technomine. As a key member of our customer support department, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and issues are resolved efficiently.About the Role:This is a full-time position that requires...


  • Ahmedabad, Gujarat, India Genpact Full time

    About GenpactGenpact is a global professional services and solutions firm that delivers outcomes shaping the future.We have 125,000+ people across 30+ countries driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Pursuing a world that works better for people, we serve and transform leading enterprises,...


  • Ahmedabad, Gujarat, India TCP Corps Full time

    OverviewThe Customer Service Ambassador plays a pivotal role in the organization by serving as the primary point of contact for customers, providing assistance and resolving inquiries to ensure overall customer satisfaction.


  • Ahmedabad, Gujarat, India SWASTIK PLACEMENT AGENCY Full time

    About the Role:The Receptionist will be responsible for managing the reception area, ensuring it is tidy and presentable. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to remain calm and professional under pressure. Key responsibilities include welcoming clients and visitors with a warm and...


  • Ahmedabad, Gujarat, India AccorHotel Full time

    Job OverviewWe are seeking a dedicated Customer Service Ambassador to join our team at AccorHotel. As a key member of our front-line staff, you will play a vital role in delivering exceptional guest experiences and ensuring seamless service delivery.


  • Ahmedabad, Gujarat, India Apexa Group Full time

    At Apexa Group, we strive to create an inclusive and diverse workplace where everyone feels valued and empowered to grow.We are committed to providing excellent customer service and fostering a culture of excellence, teamwork, and continuous improvement.The Customer Support Executive role is a key part of our team, and we are looking for a skilled...


  • Ahmedabad, Gujarat, India konrad integrated Full time

    Job DescriptionWe are seeking a skilled and customer-focused Airport Customer Service Representative to join our team at Konrad Integrated.Responsibilities:Provide exceptional customer service to airline passengers, ensuring their safety and security on flights.Handle ticket bookings and manage related correspondence with customers.Serve meals on board and...


  • Ahmedabad, Gujarat, India Script ALL DNA technology Full time

    At Script ALL DNA Technology, we're looking for a talented Customer Service Coordinator to join our team as a Front Desk Receptionist. As the first point of contact for visitors and clients, you'll be the welcoming face of our company, ensuring a professional and friendly atmosphere.About the RoleYou will greet and welcome visitors in a courteous manner,...


  • Ahmedabad, Gujarat, India Karnavati Aviation Private Limited Full time

    Job DescriptionAs an Airline Customer Service Representative with Karnavati Aviation Private Limited, you will play a critical role in ensuring the safety and comfort of our passengers while providing exceptional customer service.Key Responsibilities:Deliver highest standards of customer service and maintain a safe and comfortable environment for passengers...


  • Ahmedabad, Gujarat, India Vodafone Idea Limited Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Expert to join our team at Vodafone Idea Limited.About UsVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, India's leading telecom service provider. Our company offers pan-India Voice and Data services across 2G, 3G, and 4G platforms, with a large spectrum...


  • Ahmedabad, Gujarat, India Snaphunt Full time

    The OpportunityWe are seeking a skilled Customer Support Representative to join our team at Snaphunt.Key ResponsibilitiesProvide exceptional customer service via phone callsRespond to customer inquiries in a timely and professional mannerResolve customer complaints in a fair and efficient wayRequirementsExcellent communication and interpersonal skillsAbility...