Customer Service Coordinator

1 day ago


Ahmedabad, Gujarat, India Sodexo Full time

About Sodexo, a leading global services company:

We provide a diverse range of solutions to our clients, including food and catering, facilities management, technical services, workplace experience, and energy management.

Our employees are our greatest asset and embody our values of Service Spirit, Team Spirit, and Spirit of Progress. We believe that working with Sodexo is more than a job; it's an opportunity to be part of something greater.

The Guest Relations Executive/Customer Handling role involves coordinating work requests, project briefings, lead management, customer needs identification, and more.

Responsibilities:
  • Deliver exceptional customer service by providing accurate information and resolving queries in a timely manner.
  • Develop strong relationships with clients to understand their needs and provide tailored real estate solutions.
  • Stay up-to-date on market conditions, prices, mortgages, legal requirements, and related matters to advise clients accordingly.
  • Coordinate with banking representatives to facilitate financing options for customers.
  • Meet assigned targets on sourcing or closing deals as applicable.
  • Prepare basic sales or lead reports/MIS/presentations as required.

Qualifications:

  • HSC/equivalent or Diploma holder or Graduate & Hotel Management degree preferred.
  • Minimum 2 years' experience in facility management or hospitality industry.
  • Excellent knowledge of Word and Excel.
  • Excellent communication skills.
  • Ability to deal with various types of people.
  • Effective time management skills.

Pay Range and Compensation Package: Rs.30,000 to 38,000 per month.

Equal Opportunity Statement: We are committed to diversity and inclusivity in our workplace. We strive to create a fair, equal, and positive work environment to improve the quality of life of those we serve.



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