Dedicated Support Professional
2 weeks ago
Job Description
We are seeking a highly skilled Senior Application Support Engineer to join our team at BeeKayIT NetSec Solutions Pvt Ltd. As a key member of our technical support team, you will be responsible for providing exceptional support to our channel partners and ensuring the smooth operation of our DMS software.
The successful candidate will have excellent problem-solving skills and the ability to communicate complex technical issues to both technical and non-technical stakeholders. They will also have a strong understanding of computer systems and the ability to troubleshoot basic issues remotely.
In this role, you will work closely with our DMS vendor to escalate complex problems and ensure timely resolution. Additionally, you will contribute to the delivery of DMS training to our distributors and team members, and coordinate with channel partners to resolve operational issues on a daily basis.
This is an exciting opportunity for a motivated and detail-oriented individual to take on a challenging role and make a meaningful contribution to our team's success. If you are a self-starter with a passion for delivering exceptional customer service, we encourage you to apply.
About the Role:
- Provide functional support for DMS software to channel partners
- Maintain call/support logs in Excel
- Handle basic computer issues and troubleshoot remotely if required
- Escalate complex problems to the DMS vendor and follow up
- Contribute to the delivery of DMS training to distributors and team members
- Coordinate with channel partners to resolve operational issues
Requirements:
- Strong problem-solving skills and technical knowledge
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
- Basic computer troubleshooting skills
What We Offer:
- A competitive salary of ₹8,50,000 - ₹10,00,000 per annum
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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