Network Support Professional
4 hours ago
We are seeking a skilled Network Support Professional to join our team at eClinicalWorks. As a key member of our support team, you will play a critical role in providing exceptional technical assistance to our customers.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve customer technical issues. You will serve as the liaison between our customers and internal teams, leveraging your expertise to resolve complex networking environment challenges.
To succeed in this role, you must possess fluency in English communication (written and verbal), be ready to work night shifts, and have a strong ability to work in complex environments.
Your responsibilities will include:
- Finding technical resolutions on issues or queries related to unknown or new scenarios
- Meeting cases resolution SLAs
- Managing relationships with clients
- Working with cross-functional teams as needed
- Maintaining excellent customer satisfaction levels
- Other duties as assigned
In terms of qualifications, we are looking for candidates with:
- Proficiency in relational databases (MySql, MsSql)
- Knowledge/experience with Java or C++ (OOPs concepts)
- Experience with Internet Protocols (including default ports for FTP/MYSQL etc.)
- Experience with XML/XSL, knowledge of SQL Server 2005/2008
- Experience with Web Application Servers, understanding of 3-Tier/N-Tier Architecture
- Basic knowledge of network concepts (VPN, Telnet, Ping, protocols)
You will also need to demonstrate:
- Telephone etiquette
- Fluency in English communication
- Able to balance multiple priorities
- Strong analytical and problem-solving skills
- Ready to work in 24*7 shifts
Based on industry standards, we estimate this role to pay approximately $60,000 - $80,000 per annum, depending on experience and location.
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