Customer Support Team Lead

3 weeks ago


Ahmedabad, Gujarat, India Riddhi Corporate Services Ltd Full time

Riddhi Corporate Services Ltd is seeking an experienced Customer Support Team Lead to oversee the customer service process and manage a team of representatives.

Job Description

The ideal candidate will possess excellent product knowledge, have strong leadership skills, and be able to create policies and procedures to enhance customer support. Key responsibilities include:

  • Managing a team of representatives offering exceptional customer support
  • Overseeing the customer service process to ensure high-quality service delivery
  • Resolving customer complaints in a timely and professional manner
  • Developing and implementing training programs to improve staff performance
  • Selecting and hiring new staff members with the necessary skills and qualifications
  • Maintaining open communication channels with customers through regular quality assurance surveys

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, along with a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off.

This is an excellent opportunity for a motivated and results-driven individual to join our dynamic team and contribute to providing exceptional customer experiences.



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