Lead Customer Experience Strategist

3 weeks ago


Ahmedabad, Gujarat, India SWASTIK PLACEMENT AGENCY Full time
About the Role

At SWASTIK PLACEMENT AGENCY, we are seeking an exceptional Lead Customer Experience Strategist to oversee the daily operations of our customer care department. This is a leadership role that requires strong managerial abilities and excellent communication skills in English.

Responsibilities
  • Oversee the daily operations of the customer care department, ensuring efficiency and productivity, while maintaining a high level of product knowledge to effectively answer customer inquiries.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction, handling escalated customer inquiries and complaints with empathy and professionalism.
  • Collaborate with other departments to ensure streamlined processes and excellent customer service, staying updated on industry trends and best practices in customer care management.
Requirements
  • 1-3 years of experience in a customer care or customer service management role, with excellent verbal and written communication skills in English.
  • Strong leadership and managerial abilities, with the ability to work under pressure and meet tight deadlines.
  • Ability to handle challenging customer interactions with empathy and professionalism, possessing strong problem-solving and decision-making skills.
  • Bachelor's degree in a relevant field, with proficiency in using customer relationship management (CRM) software.
What We Offer

We offer a competitive salary of $75,000 - $85,000 per annum, depending on experience, along with opportunities for professional growth and development within our organization.

About Us

SWASTIK PLACEMENT AGENCY is a leading recruitment agency that prides itself on delivering exceptional results to its clients. Our team is passionate about finding the perfect match for each job opening, and we are committed to providing the best possible support to our candidates throughout the hiring process.



  • Ahmedabad, Gujarat, India ETML Full time

    About ETMLETML is a leading organization dedicated to delivering exceptional customer experiences. Our team of experts works tirelessly to develop innovative solutions that drive business growth and customer loyalty.Job Description: Customer Retention StrategistWe are seeking a highly skilled Customer Retention Strategist to join our team. The successful...


  • Ahmedabad, Gujarat, India Plus Curvves Full time

    We are seeking a highly creative and motivated Lead Fashion Marketing Strategist to join our team in Ahmedabad. As a key member of our marketing department, you will be responsible for developing and executing innovative marketing strategies to drive brand awareness and sales.About Us:Plus Curvves is a leading fashion brand that specializes in swimwear and...


  • Ahmedabad, Gujarat, India Appitsimple Full time

    Job Summary:We are seeking a highly experienced and skilled Lead Financial Strategist to join our team at Appitsimple. The successful candidate will be responsible for overseeing all aspects of financial management, including corporate accounting, regulatory reporting, budgeting, and forecasting.About the Role:The Lead Financial Strategist will play a...

  • HR Strategist

    1 week ago


    Ahmedabad, Gujarat, India Dynamic Education Consultants Full time

    **Job Title:** HR StrategistAbout Us:DYNAMIC EDUCATION CONSULTANTS is a leading educational services company that empowers individuals to achieve their academic and professional goals. We are dedicated to providing top-notch education solutions that cater to the diverse needs of our clients.Salary: The estimated annual salary for this position is...


  • Ahmedabad, Gujarat, India XDuce Full time

    Job OverviewXDuce is a leading company seeking a Business Development Strategist to join our team. This role will focus on building and nurturing strong relationships with existing customers, providing strategic planning and support to grow their business.


  • Ahmedabad, Gujarat, India Social Sherpa Full time

    About the RoleWe are seeking an experienced Customer Experience Lead to join our team at Social Sherpa. This role will be responsible for managing client relationships, ensuring timely project delivery, and maintaining accurate records of work done.


  • Ahmedabad, Gujarat, India Conversios Full time

    We are seeking a Digital Marketing Strategist to join our team at Conversios. The successful candidate will have a Master's degree in Marketing or a related field and excellent understanding of digital marketing concepts.The ideal candidate will have experience with business to customer social media and content generation, as well as strong creative and...


  • Ahmedabad, Gujarat, India Adani AI Labs Full time

    Drive business value at Adani AI Labs as an Optimization Strategist.Our team builds large-scale optimization models for various industries, including ports and terminals, airports, cement, logistics & warehousing, green energy, and mining. If you have a strong background in operations research and experience with CPLEX/Gurobi and Python/C++, we'd like to...


  • Ahmedabad, Gujarat, India The Edge Partnership Full time

    About The RoleWe are seeking an experienced Financial Strategist Lead to join our team at The Edge Partnership. As a key member of our finance team, you will be responsible for leading and managing a team of 12-15 members, providing mentorship and guidance to ensure high performance.Key ResponsibilitiesDevelop and implement financial strategies to optimize...


  • Ahmedabad, Gujarat, India AdaniConneX Full time

    Job DescriptionWe are seeking an ESG Sustainability Strategist to lead our efforts in establishing a comprehensive sustainability strategy for AdaniConneX data center business. The successful candidate will develop and implement strategies that align with Adani's corporate sustainability goals, ensuring the company remains compliant with all applicable laws...


  • Ahmedabad, Gujarat, India Communities Heritage Private Limited Full time

    OverviewWe are seeking a highly skilled Chief Growth Strategist to join our team at Communities Heritage Private Limited. This is an exciting opportunity for a seasoned professional to drive business growth and expansion.About the RoleThe Chief Growth Strategist will be responsible for developing and executing market entry strategies, conducting in-depth...


  • Ahmedabad, Gujarat, India Inevitable Infotech Pvt. Ltd. : Work From Anywhere Full time

    At Inevitable Infotech Pvt. Ltd., we're looking for a skilled Digital Content Strategist to join our team.The estimated salary for this role is around $85,000 per annum, considering the job requirements and industry standards in our location.Job Description:We are seeking a highly motivated and experienced Digital Content Strategist to lead our social media...


  • Ahmedabad, Gujarat, India Fibre2Fashion Full time

    About Fibre2Fashion">Fibre2Fashion is a leading online platform for the textile and fashion industries. We are committed to providing innovative solutions to our clients, helping them grow their businesses through strategic marketing and targeted campaigns.">Job Title: Chief Growth Strategist">We are seeking an experienced Chief Growth Strategist to join our...


  • Ahmedabad, Gujarat, India SNB Consultancy OPC Pvt. Ltd Full time

    SNB Consultancy OPC Pvt. Ltd is seeking a highly motivated Sales Business Strategist to join our team.We offer a competitive salary of 18,000 - 22,000 per month.Job DescriptionIn this role, you will be responsible for developing new leads and communicating with customers.You will need to have a good command of English, Hindi, and Gujarati, as well as...


  • Ahmedabad, Gujarat, India Wappnet Systems Pvt. Ltd. Full time

    We are seeking a highly motivated and organized individual to fill the role of Enterprise Growth Strategist at Wappnet Systems Pvt. Ltd.As an Enterprise Growth Strategist, you will be responsible for identifying and pursuing new business opportunities in international markets.Key Responsibilities:Develop and implement strategies to identify and pursue new...


  • Ahmedabad, Gujarat, India Rigel networks Full time

    OverviewRigel networks is a leading provider of technology infrastructure solutions, and we are seeking an experienced Enterprise Infrastructure Strategist to lead our technology infrastructure strategy and execution.


  • Ahmedabad, Gujarat, India Magneto IT Solutions Pvt. Ltd. Full time

    Job OverviewMagneto IT Solutions Pvt. Ltd. is seeking a skilled Digital Marketing Strategist to lead the development and implementation of our digital marketing initiatives.


  • Ahmedabad, Gujarat, India Nebula Infraspace LLP Full time

    Job Title: Senior Sales StrategistLocation: Ahmedabad/GujaratAbout Nebula Infraspace LLP:Nebula Infraspace LLP is a dynamic and growing company seeking an experienced Senior Sales Strategist to join our team.About the Role:We are looking for a highly skilled Senior Sales Strategist who can help us achieve growth and hit sales targets by successfully managing...

  • Market Strategist

    3 weeks ago


    Ahmedabad, Gujarat, India WorkQuest India Full time

    Job SummaryWe are seeking a highly motivated and talented Market Strategist to join our team at WorkQuest India. The ideal candidate will have a strong analytical mindset, a passion for financial markets, and the desire to build a successful career in trading.About UsWorkQuest India is a leading stock broking company dedicated to providing exceptional...


  • Ahmedabad, Gujarat, India Parmar Consultancy Services Full time

    Job Title: Digital Marketing StrategistEstimated Salary:$60,000 - $80,000 per annum (depending on experience)About Us:Parmar Consultancy Services is a leading organization that specializes in digital marketing. We are seeking a talented and motivated Digital Marketing Strategist to assist in the execution and optimization of our online marketing efforts.Job...