Lead Customer Experience Strategist
3 weeks ago
At SWASTIK PLACEMENT AGENCY, we are seeking an exceptional Lead Customer Experience Strategist to oversee the daily operations of our customer care department. This is a leadership role that requires strong managerial abilities and excellent communication skills in English.
Responsibilities- Oversee the daily operations of the customer care department, ensuring efficiency and productivity, while maintaining a high level of product knowledge to effectively answer customer inquiries.
- Develop and implement customer service policies and procedures to enhance customer satisfaction, handling escalated customer inquiries and complaints with empathy and professionalism.
- Collaborate with other departments to ensure streamlined processes and excellent customer service, staying updated on industry trends and best practices in customer care management.
- 1-3 years of experience in a customer care or customer service management role, with excellent verbal and written communication skills in English.
- Strong leadership and managerial abilities, with the ability to work under pressure and meet tight deadlines.
- Ability to handle challenging customer interactions with empathy and professionalism, possessing strong problem-solving and decision-making skills.
- Bachelor's degree in a relevant field, with proficiency in using customer relationship management (CRM) software.
We offer a competitive salary of $75,000 - $85,000 per annum, depending on experience, along with opportunities for professional growth and development within our organization.
About UsSWASTIK PLACEMENT AGENCY is a leading recruitment agency that prides itself on delivering exceptional results to its clients. Our team is passionate about finding the perfect match for each job opening, and we are committed to providing the best possible support to our candidates throughout the hiring process.
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