Customer Support Team Member

3 weeks ago


Ahmedabad, Gujarat, India Ikamate HR India Pvt Full time

Job Overview:

We are seeking a highly skilled and motivated individual to join our Ikamate HR India Pvt team as a Customer Support Executive.

The successful candidate will be responsible for providing exceptional customer service, ensuring timely resolution of customer complaints, and maintaining accurate records of customer interactions.

Responsibilities include:

  • Learning and understanding company insurance products
  • Answering calls and responding to customer inquiries
  • Accessing customer accounts and policy schedules
  • Providing customers with detailed information about policies and products
  • Recommending available products
  • Forwarding customers to sales agents when a policy needs to be initiated or upgraded
  • Typing up complaint reports
  • Managing the customer complaint database

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Attention to detail and accuracy
  • Proficiency in using technology and software applications

Benefits:

  • Competitive salary: ₹25,000 - ₹35,000 per month
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment

Please note that we offer a competitive salary range based on experience. If you're passionate about delivering excellent customer service and have a strong desire to grow your career, please apply



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