Customer Support Team Member
3 weeks ago
Job Overview:
We are seeking a highly skilled and motivated individual to join our Ikamate HR India Pvt team as a Customer Support Executive.
The successful candidate will be responsible for providing exceptional customer service, ensuring timely resolution of customer complaints, and maintaining accurate records of customer interactions.
Responsibilities include:
- Learning and understanding company insurance products
- Answering calls and responding to customer inquiries
- Accessing customer accounts and policy schedules
- Providing customers with detailed information about policies and products
- Recommending available products
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded
- Typing up complaint reports
- Managing the customer complaint database
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Attention to detail and accuracy
- Proficiency in using technology and software applications
Benefits:
- Competitive salary: ₹25,000 - ₹35,000 per month
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Please note that we offer a competitive salary range based on experience. If you're passionate about delivering excellent customer service and have a strong desire to grow your career, please apply
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