Customer Support Team Lead

3 days ago


Ahmedabad, Gujarat, India Zealmax Ortho Full time

The Zealmax Ortho team is seeking an experienced Customer Support Manager to lead support strategies, drive customer satisfaction, and optimize team performance through data-driven insights.

Job Overview:

We are a dynamic leader in the healthcare sector with a strong presence across two robust verticals: UltraCare PRO and Zealmax Ortho. Our ideal candidate will have impeccable relational skills and be able to create win/win environments for all parties they work with.

Key Responsibilities:

  • Develop and implement training programs to ensure consistent, high-quality customer service across various channels, including phone, email, and chat.
  • Respond promptly and professionally to customer inquiries, leveraging in-depth product knowledge to resolve issues and enhance satisfaction.
  • Monitor and manage supplies inventory, anticipating team needs to support smooth operations.
  • Document and track all customer interactions and feedback in the CRM system, ensuring accurate records.
  • Follow up with customers on outstanding issues and escalate complex matters to appropriate departments when necessary.
  • Oversee troubleshooting and repairs of medical devices, providing technical guidance to the team.
  • Collect and analyze customer feedback to identify improvement areas and contribute to new support strategies.
  • Assist with administrative tasks and day-to-day operations to maintain efficiency across the team.

Requirements:

  • Bachelor's degree or equivalent experience
  • Experience in customer success
  • Strong written and verbal communication skills
  • Detail-oriented and analytical
  • Demonstrated ability to increase customer satisfaction

What We Offer:

  • A competitive compensation package, up to ₹6 LPA, commensurate with experience
  • A collaborative environment alongside a visionary team committed to making a meaningful impact
  • Lead diverse, innovative projects that tap into your creativity & expertise
  • Comprehensive Mediclaim Coverage and Term Insurance for your well-being
  • Robust Employee Reward Policy
  • Enjoy half-day Saturdays for a better work-life balance
  • Participate in weekly engagement and professional development programs
  • Benefit from the Employee Referral Rewards Program

Location: Not specified



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