
AR Call Center Representative
1 week ago
This role is responsible for delivering exceptional customer service support and collections via phone calls. The successful candidate will provide timely and professional responses to customer inquiries, resolving issues efficiently and effectively.
Key responsibilities include making outbound calls to insurance companies, end customers, and performing eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and other calls to complete a transaction.
Inbound calls handling would require working as part of a team, utilizing strong communication skills to ensure that where possible customer enquiries, payments, and complaints are resolved at the first point of contact.
Key Skills and Competencies- Strong verbal and written communication skills
- Neutral accent and good adaptation to US culture
- Ability to resolve customer queries in the first point of contact
- Focus on delivering a positive customer experience
- Professional, courteous, friendly, and empathetic
- Active listening skills
- Good data entry & typing skills
- Ability to multi-task
- Graduation (any stream)
- 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling
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