Senior Contact Center Solutions Specialist

6 days ago

Malappuram, Kerala, India beBeeEngineer Full time ₹ 25,00,000 - ₹ 40,00,000
UCCE CVP Engineer

Job Overview:

We are seeking a skilled UCCE CVP engineer to join our team. This individual will design, implement and support scalable contact center solutions.

  • Design and implement robust Cisco UCCE and CVP architectures.
  • Lead or participate in the installation configuration and deployment of UCCE and CVP components.
  • Integrate Cisco UCCE and CVP with third-party applications.
  • Develop, update and troubleshoot CVP VXML applications and ICM scripts.
  • Provide tier 3 support for complex issues.
  • Monitor system health performance metrics and call flows.

Key Responsibilities:

  • Architecture Design: Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable resilient and high-performing contact center solutions.
  • Implementation Configuration: Lead or participate in the installation configuration and deployment of UCCE and CVP components including ICM PGs Call Servers Gateways Media Servers Finesse and supporting applications.
  • System Integration: Integrate Cisco UCCE and CVP with third-party applications such as CRM systems workforce management IVR call recording analytics and other enterprise solutions.
  • Scripting Application Development: Develop update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing self-service and intelligent call distribution.
  • Support Troubleshooting: Provide tier 3 support for complex issues investigate root causes and resolve incidents involving UCCE CVP and related technologies.
  • Performance Monitoring Optimization: Monitor system health performance metrics and call flows proactively identify bottlenecks capacity issues and opportunities for optimization.

Requirements:

  • Strong understanding of UCCE CVP architecture and design principles.
  • Experience with implementation configuration and deployment of UCCE and CVP components.
  • Proficiency in scripting languages such as Python or Java.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and collaboration skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.

  • Advanced Contact Center Solutions Specialist

    4 days ago

    Malappuram, Kerala, India beBeeContactCenter Full time ₹ 12,00,000 - ₹ 24,00,000

    Job Summary:Career opportunity for an Advanced Contact Center Solutions Specialist. Key Responsibilities Include Designing, Deploying and Supporting Cisco UCCE & CUCM Solutions.Key Areas of FocusThe ideal candidate will be responsible for planning, designing, implementing and supporting Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified...

  • Cloud Contact Center Solutions Specialist

    6 days ago

    Malappuram, Kerala, India beBeeEngineering Full time ₹ 40,00,000 - ₹ 60,00,000

    OverviewThe Genesys Cloud Contact Center Engineer is responsible for designing, implementing, and maintaining the Genesys Cloud Contact Center platform.This role involves working closely with stakeholders to ensure the contact center infrastructure meets business outcomes and evolving needs.Design and Engineering Functions:Establish standards and blueprints...

  • High Performing Contact Center Solutions Architect

    4 days ago

    Malappuram, Kerala, India beBeeEngineer Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    About Us: We're a global provider of digital engineering and technology services to the world's leading companies. Our Engineering First approach enables us to execute ideas and creatively solve complex business challenges. With industry expertise and empowered agile teams, we prioritize execution early on for impactful results. We combine logic, creativity,...

  • Senior Cloud Contact Center Engineer

    1 week ago

    Malappuram, Kerala, India beBeeTelecomEngineer Full time ₹ 60,00,000 - ₹ 1,50,00,000

    Job OverviewThe demand for skilled Telephony Engineers is increasing, particularly those with expertise in cloud-based contact center solutions. We are seeking professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success.Key Responsibilities:Develop and execute strategies that align with...

  • Enterprise Contact Center Specialist

    6 days ago

    Malappuram, Kerala, India beBeeEngineer Full time ₹ 18,00,000 - ₹ 24,00,000

    Role Summary:We are seeking a highly skilled professional to join our team as a Contact Center Enterprise Engineer. This role will play a critical part in supporting our Cisco Unified Contact Center Enterprise (UCCE) and Unified Customer Voice Portal (CVP) solutions.The ideal candidate will possess extensive experience with Cisco UCCE / UCCX / PCCE solutions...

  • Enterprise Data Center Network Expert

    2 weeks ago

    Malappuram, Kerala, India beBeeNetwork Full time ₹ 20,00,000 - ₹ 30,00,000

    Job Title: Senior Network SpecialistWe are seeking a highly skilled professional to join our team as a Senior Network Specialist. The ideal candidate will have expertise in designing, implementing, and supporting enterprise data center networks using Cisco ACI and Nexus platforms.Key Responsibilities:Design, implement, and support enterprise data center...

  • Guidewire Claim Center Configuration Specialist

    7 days ago

    Malappuram, Kerala, India beBeeConfiguration Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Opportunity: Guidewire Claim Center Configuration SpecialistWe are seeking an experienced and skilled professional to configure and integrate Guidewire Claim Center with various systems.This is a challenging role that requires 3-6 years of experience in configuring and integrating Guidewire Claim Center.Main Responsibilities:Configure and integrate...

  • Cloud Infrastructure Specialist

    5 days ago

    Malappuram, Kerala, India beBeeCloudInfrastructure Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Cloud Infrastructure SpecialistWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team.The ideal candidate will have expertise in designing, deploying, and managing cloud infrastructure solutions using AWS services.Provision and manage Amazon Connect instances using the AWS Management Console.Monitor and log performance...

  • Data Center Cooling Solutions Designer

    2 weeks ago

    Malappuram, Kerala, India beBeeMechanical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Data Center Mechanical Design ExpertWe are seeking a seasoned professional to lead the design of mechanical solutions for hyperscale data centers.The ideal candidate will possess a deep understanding of thermal management, HVAC systems, and energy-efficient cooling technologies critical to the operation of large-scale, high-performance data centers.Key...

  • Advanced Guidewire Claim Center Solutions Expert

    6 days ago

    Malappuram, Kerala, India beBeeGuidewire Full time ₹ 10,00,000 - ₹ 15,00,000

    Are you a skilled professional seeking a challenging role in digital transformation?About the RoleWe are looking for an experienced consultant to join our team as an Advanced Guidewire Claim Center Solutions Expert.Your key responsibilities will include:Designing and implementing efficient Guidewire claim center solutionsCollaborating with cross-functional...