
Cloud Contact Center Solutions Specialist
6 days ago
Overview
The Genesys Cloud Contact Center Engineer is responsible for designing, implementing, and maintaining the Genesys Cloud Contact Center platform.
This role involves working closely with stakeholders to ensure the contact center infrastructure meets business outcomes and evolving needs.
- Design and Engineering Functions:
- Establish standards and blueprints with suppliers
- Support development and implementation of new functionality
- Operations and Maintenance:
- Manage operational run, enhancements, and platform changes
- Support operational functions including change, problem, and incident management
- Supplier Management:
- Monitor and manage supplier-delivered services to meet contractual obligations
- Stakeholder Engagement:
- Support engagement with country representatives and internal IT stakeholders
- Share knowledge and best practices with stakeholders
Requirements:
- 3-5 years of experience with Genesys Cloud contact center solutions
- Genesys Certified Professional (GCP) or equivalent certifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven experience in designing and implementing contact center solutions
Key Skills:
- Genesys Cloud tools including Architect, Agent Scripter, and CLI
- Experience with JSON, RegEx, and restful API/web services
- Designing, creating, and managing table-driven and dynamic workflows
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